"There were issues with the check in, the room was only available after 4:30pm and there was not a human operated reception desk to provide information (only automatic self check in desks) The property is undergoing renovations and the noise was too loud early in the morning. "

"This was the worst hotel experience I've ever had. The rooms are like prison cells. My room had urine on the floor, dirty towels and an unmade bed. There is not even a chair in the room, no services provided, one roll of toiletpaper for four days, the only vending machine that worked when I arrived was a condom vending machine - no water available, no food. Everyroom in the hotel has no windows. Scores of other patrons were devastated upon seeing the rooms on their arrival. This hotel...

"We fully enjoyed our stay but disappointed that the main restaurant was closed on 16.06 due to a private function and unable to even have a drink outside which was inconvenient. Fortunately we walked into Portabello Road and had a wonderful meal."

"Loved how central the hotel was to all the best places in London. The only thing was there was only one very small window which made the room very dark. Otherwise, the aircon worked well and the beds were super comfortable. Would stay there again!"

"Can’t fault anything, this is our go to hotel, we love it and highly recommend it 👏"

"Staff were helpful and seemed pleasant, although didn't really need to ask them for much. The room itself was lovely and decent sized, beautiful balcony and an amazing view of Canary Wharf one side and London the other. The bathroom wasn't dirty but definitely looked worn and needed a revamp. The one thing that really let it down was the air-con wasn't working which I get happens however, we were told after we'd already checked in etc. which wasn't comfortable in the slightest when its warm and...

"Friendly staff"

"Excellent location. Very good included breakfast. Very helpful staff. (The only thing negative was that the room was a little small.)"