"I am writing to formally complain about the disrespectful and unprofessional treatment I received from a staff member on Tuesday 30 July , an incident witnessed by your manager, Mr. Marcos. Due to a timing oversight, I was 45 minutes late for checkout. I took full responsibility, apologized for the delay, and explicitly stated that I was willing to pay any standard financial penalties. Despite my cooperation, your staff member openly attacked my integrity in front of Mr. Marcos, claiming I was...

"Great location and my room was well-appointed. Quite modern and up to date is a beautifully classic building."

"Very clean and quiet….just very very small. The shower gets the whole bathroom floor wet. Great location and close to all sights."

"Elevator"

"Clean and convenient. Centrally located. Very scenic neighborhood. Enjoyed our stay."