"Despite asking for a king bed on a ground floor thru Expedia, my reservation turned into 2 queen beds on the third floor. As an older person who has mobility issues I was upset, especially as I learned the first floor rooms were all booked. Seeing my reaction, the front desk attendant went above and beyond to arrange for my desired room. All I had to do was wait in the lounge for 20 minutes while housekeeping got involved. Great room, even greater helpful staff."
"Despite asking for a king bed on a ground floor thru Expedia, my reservation turned into 2 queen beds on the third floor. As an older person who has mobility issues I was upset, especially as I learned the first floor rooms were all booked. Seeing my reaction, the front desk attendant went above and beyond to arrange for my desired room. All I had to do was wait in the lounge for 20 minutes while housekeeping got involved. Great room, even greater helpful staff."
Kimberly