6/10
My stay was okay, and I liked the location. But there were a few issues that were disappointing. First, check in began at 2 p.m., and I informed the host that I would arrive at 4:30 p.m. I received a message around 3:30 p.m. that the apartment was ready. And yet, when I arrived at about 4:40 p.m., the cleaner was still cleaning the apartment. Second, the toilet seat was broken. Third, due to a mutual communication issue, the host and I arranged for one of their employees to pick up the remaining funds from the apartment the day after I checked in. When I asked what time the employee would be coming by, I did not receive a response (but was later told that an employee had responded, which was not true—I checked). And when the employee finally did show up, she simply opened the door without knocking first (although she was apologetic). Finally, Wi-Fi connection instructions should be provided either in the welcome email or written somewhere clearly upon entering the apartment. I shouldn’t have had to request the instructions from the host (which, itself, required an Internet connection), just to be told that it was on the back of the router.
Jonathan
Stayed 2 nights in Sep 2023
