2/10 Terrible
Mackenzie M.
27 Jul, 2024
Disliked: Cleanliness
Stay Away - Bedbugs and Dishonest Host
I hate to write this review because we had high expectations for this trip. Teresa's apartment is great. The ocean view is lovely, the kids loved the pool and the location is great for going to town.
Unfortunately, we had several issues. We had our 5-month old with us, and the travel crib was set up in the bedroom upon arrival. The first morning the baby woke up with a concerning number of red dots on her face and head. At first I thought it was an allergic reaction, but we found out it was bedbugs in the travel crib. Teresa had the apartment fumigated the next day. We moved to a hotel for the night, which she promised they would reimburse us for. We returned the next day and spent days of our vacation drying their bedding/curtains and our clothes on high heat to get rid of any remaining bugs. We remade all the beds and cleaned everything.
It was really stressful. We ended up leaving early because we were too paranoid about the infestation coming back. The baby's bites got better but then worse, and we didn't know whether it was because she got more bites or if it was another trigger. Teresa did cancel the remainder of the trip for us, and we got a VRBO refund.
The really disappointing part is that after much communication (requesting my bank info & getting the hotel to issue the receipt to a business entity) about the hotel reimbursement (385 Euro!), Teresa totally ghosted us and has not paid the money even after several calls to VRBO. AVOID THIS PROPERTY!
Mackenzie M.
Stayed 15 nights in Jul 2024