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Aurea Once Upon a House

4.0 star property
Apartment with kitchenette, steps from Commerce Square

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Front of property
Duplex, 1 Bedroom | Living area | Smart TV
Standard Apartment, 1 Bedroom | Premium bedding, pillowtop beds, in-room safe, desk
Standard Apartment, 1 Bedroom | In-room dining
Deluxe Apartment, 1 Bedroom | Living area | Smart TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Washer
  • Housekeeping
  • Kitchen
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Apartment, 1 Bedroom

Classic Apartment, 1 Bedroom | Premium bedding, pillowtop beds, in-room safe, desk

Classic Apartment, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
Dishwasher
Smart TV
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Trundle Beds OR 2 Twin Beds and 2 Twin Trundle Beds

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Apartment, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
Dishwasher
Smart TV
  • 71 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Trundle Beds OR 2 Twin Beds and 4 Twin Trundle Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | Premium bedding, pillowtop beds, in-room safe, desk

Standard Apartment, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
Dishwasher
Smart TV
  • 51 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Trundle Beds OR 2 Twin Beds and 2 Twin Trundle Beds

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About the neighborhood

Map
Rua Aurea, 72, 2º andar, Lisbon, 1100-063

What's nearby

  • Commerce Square - 3 min walk - 0.3 km
  • Santa Justa Elevator - 3 min walk - 0.3 km
  • Rossio Square - 5 min walk - 0.5 km
  • Castle of São Jorge - 7 min walk - 0.6 km
  • Avenida da Liberdade - 10 min walk - 0.9 km

Getting around

  • Rua da Conceição Stop (28E) - 1 min walk
  • Rossio Station - 8 min walk
  • Humberto Delgado Airport (LIS) - 25 min drive

Restaurants

  • ‪Pastelaria Néné - ‬1 min walk
  • ‪Casa Portuguesa do Pastel de Bacalhau - ‬2 min walk
  • ‪Cotidiano - ‬1 min walk
  • ‪Cafetaria São Nicolau - ‬2 min walk
  • ‪Fábrica Coffee Roasters - ‬1 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Aurea Once Upon a House

Apartment with kitchenette, steps from Commerce Square
Concierge services, dry cleaning, and tour/ticket assistance are available at this smoke-free apartment building. WiFi in public areas is free. Each apartment provides a kitchenette with a refrigerator, an oven, a stovetop, and a microwave. Comforts include a pillowtop bed and premium bedding, and guests will also find conveniences like a washing machine and a sitting area. Housekeeping is available on request.
Aurea Once Upon a House offers 3 air-conditioned accommodations with espresso makers and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Accommodations at this 4-star apartment have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Smart televisions come with cable channels. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Languages

English, French, Portuguese, Spanish

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The Emerald House Lisbon, Curio Collection By Hilton

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  • Restaurant
  • Air conditioning
  • Gym
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includes taxes & fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Family friendly

  • Free crib
  • High chair

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop

Bedrooms

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • Art gallery
  • Smart TV with cable channels

Laundry

  • Dry cleaning/laundry service
  • Washing machine

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Phone
  • Proposal/romance packages
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a metro station
  • Near the boardwalk/promenade

Things to do

  • Designer stores
  • Private wine tours
  • Shopping mall
  • Wine tours

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 3 units
  • Housekeeping (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
  • Cleaning fee: EUR 60 per accommodation, per stay
  • Resort fee: EUR 4 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 30.00 per vehicle (roundtrip)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel registry number: 61242/AL;61248/AL;61253/AL;61255/AL;61256/AL;61258/AL;61260/AL;61261/AL

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Aurea Once Upon House Apartment Lisbon
Aurea Once Upon House Apartment
Aurea Once Upon House Lisbon
Aurea Once Upon House
Aurea Once Upon a House Lisbon
Aurea Once Upon a House Apartment
Aurea Once Upon a House Apartment Lisbon

Frequently asked questions

Is Aurea Once Upon a House pet-friendly?

No, pets are not allowed at this property.

How much is parking at Aurea Once Upon a House?

This property doesn't offer parking.

What time is check-in at Aurea Once Upon a House?

Check-in start time: 4:00 PM; Check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at Aurea Once Upon a House?

Check-out is at 11:00 AM.

Does Aurea Once Upon a House provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 30.00 per vehicle applies.

Where is Aurea Once Upon a House located?

Located in Baixa, this apartment building is steps from Rua Augusta and Commerce Square. Rossio Square and Santa Justa Elevator are also within 10 minutes. Rua da Conceição Stop (28E) is only a 2-minute walk and Baixa-Chiado Station is 2 minutes.

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Aurea Once Upon a House Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 25 reviews
Rating 8 - Good. 5 out of 25 reviews
Rating 6 - Okay. 1 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

9.2/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Aurelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Très bien situé Literie de qualité État propre
Stayed 4 nights in Nov 2019

10/10 Excellent

SHIMONSISO, ISRAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ordered the hotel because the location was perfect the standart of apartment very high, every day when we came back the beds were maid, towels were clean and the dishes in place. we were traveling with baby twins in the age of 11 months, baby cribs were waiting for us on spot and baby chair was provided for us after our short notice.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property is excellent. Inside of apartment is also excellent great size and all amenities work well. Only down side is that if more than 2 people are staying in the apartment storage space is limited for clothes. Other than that really nice
Stayed 4 nights in Oct 2019

4/10 Poor

Jose Hermano

Liked: Cleanliness
Disliked: Staff & service

Muito abaixo do esperado

Muito abaixo do esperado. A decepção ja começou no check in. Ninguém pra receber, também não nos informaram os códigos de acesso ao prédio e apartamento. Depois de 1 hora a espera entramos no quarto que estava sem ar condicionado e sem agua quente.
Stayed 8 nights in Sep 2019

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities, room comfort
A localização e o apartamento são excelentes. Destaco 03 pontos negativos que merecem melhor atenção. O primeiro é a falta de local para guardar as malas no estabelecimento. Chegamos cansados de um voo noturno e tivemos que depositar nossas bagagens em um estabelecimento pago e longe do apartamento, ou seja, saímos cansados arrastando um monte de malas pelas ruas de Lisboa, o que não é razoável. Acho que no prédio é possível encontrar um local para depositar as malas. O segundo é que o check in as 4 da tarde é muito tarde. E o terceiro é que existem 02 empresas diversas que administram os apartamentos nesse prédio e na recepção sempre se encontra um funcionário da outra administradora que faz questão de ser rude porque você locou o espaço do concorrente, o que não é razoável, ou as administradoras dividem o custo de um funcionário para auxiliar todos os hospedes ou é melhor que não fique ninguém ali na recepção porque para mim foi constrangedor.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement très bien situé, calme, avec de très belles prestations.
Stayed 3 nights in Aug 2019

10/10 Excellent

DORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Emplacement idéal appartement magnifique

Emplacement au top pour visiter Lisbonne ou faire du shopping, appartement très spacieux et très propre, idéal pour une famille. Parking surveillé à proximité avec possibilité de négocier le tarif. Nous avons payé 75 pour 48H. Le propriétaire est très facilement joignable par téléphone. Accès à l’appartement très facile avec les codes communique par sms. Je recommande vivement.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of the apartment is beyond my expectation. So much happy as near / walking distance in many shops and center of attraction. 101 percent love the place. Defo we will come back again in near future.
Stayed 7 nights in Aug 2019

8/10 Good

T.G, NY

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment was nice. It was hard to reach someone to be able to get in. There isn’t a reception area so everything is done via phone. It makes it hard to get in and ask for help or any questions you might have. There also was a hole in the ceiling in one of the bathrooms like they were doing construction. Overall nice place to stay.
Stayed 1 night in Aug 2019

10/10 Excellent

jinkyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

완전 추천드려요!!

소파와 침대소재가 벨로아라서 조금 찝찝할까봐 고민했어요~ 점수도 조금 낮고... 근데 너무 이뻐서 예약했는데... 청소상태도 너무 좋구 전체 인테리어와 식기들도 다 너무 이뻐서 사진을 찍으면 엄청 이쁘게 나와요^^ 주변에 유명한곳이 많아서 걸어서 돌아 다니기도 너무 좋았습니다!! 지하철도 완전 가깝구요^^
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Terrible customer service - no one there to receive you, help, and then the door codes don’t work and leave us locked out for an hour while they try to remotely fix
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming apartment

What a cute apartment! The high ceilings made it feel so light and airy! Great location!
Stayed 1 night in May 2019

2/10 Terrible

John

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible check in - Even worse customer service

Worst check in ever. No communication before arrival, that there was no one to check us in. We were to get a code to enter form the street and then the apt. I had to call the number then wait for someone else to contact me. They did by text! asking who I was....... No phone call, not even a follow up text to see had we got in ok. Had to wait half an hour, with 3 small kids after a long journey. No info (where were the beds hidden etc) Like we were more of a nuisance than customer the business needs to survive. Would never book with this company again, which is a pity as the apt was nice (altho the very low roof angles cause a few bumped heads.) This company seriously needs to review its customer service / check in and carry out some badly needed employee training
Stayed 1 night in Jul 2019

10/10 Excellent

Gilda

Liked: Cleanliness, property conditions & facilities, room comfort

Fantartico

Excelente localización, decoración y ambientación de los apartamentos, todo precioso y muy recomendable
Stayed 1 night in Jul 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay in Lisbon

This hotel is amazing. A great location with very nice amenities to enjoy your time in Lisbon in the heart of city center. The check in and check out process is through text (WhatsApp) but it is very convenient./. You will get sent the door code and street door code. Then just enter and enjoy the room. Check out is just as easy, just leave the 2 Euro per person on the counter for city tax and you are off.
Stayed 1 night in Jun 2019

8/10 Good

Michele

Liked: Cleanliness, property conditions & facilities
Apartment is located in the heart of Lisbon 3 blocks away from the main square and all of the tourist attractions. Amazing amazing location!!! Very clean, kitchen fully equipped , remodeled , very comfortable beds, clean towels provided very day. has everything you need. Cleaning staff is cleaning very day, espresso is provided by the property. Down side - there was no point of contact present on site. The only way to contact a representative in via phone. Reply wasn’t so fast. We didn’t have any issues but we had no one to consult with. Over all- very recommended , amazing location , very clean. Suitable for family’s
Stayed 5 nights in Jun 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
Super ausgestattetes Appartement, zentral gelegen, alle Verkehrsanbindungen zu Fuß in ein paar Minuten erreichbar. Jederzeit wieder.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appartamento centralissimo. Ristrutturato ed ammobiliato con gusto e con tutti i comfort. Vista sui tetti della città e sulla cattedrale e pulitissimo. Leggermente articolato il check in perché il b&b non è presidiato quindi abbiamo dovuto chiamare il gestore al telefono (parlando ovviamente in inglese) che dopo una quarantina di minuti ci ha inviato un sms con tutti i codici di accesso (siamo comunque arrivati di mattina parecchio prima dell'orario consueto). Unico piccolo contrattempo l'appartamento non è provvisto di posate ma è a disposizione tutto il necessario per la colazione compresa la macchina del caffè Nespresso e le cialde. Assolutamente consigliato
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Could have been perfect but cleaning hadn't been started when we arrived at check in time. While the host started apologetic we were not advised that the room was not ready and as a result lost out on our only afternoon in Lisbon as the cleaner then stayed for nearly 2.5 hours movng around trying to get it ready. For most this may not be a bit deal but we had a baby who should have been napping that time and couldn't so we were unable to go out later as baby had to go to bed early to make up for no nap. As I say may not be a big deal for most (and the cleaner was friendly although spoke zero English so was impossible to communicate) We were told via our host that the room should be finished by about 4.15 so we came back for then (having popped out to make room for her after initial half hour) but we arrived back and she was not at all finished and didn't leave for over another hour plus. After a day of travelling with two young kids this was really really frustrating. I complained politely to the owner via WhatsApp but he then decided not to reply to acknowledge or apologise so I feel I have no choice but to leave this review. Such a shame as otherwise it would have been perfect. Beautiful room and really great location/value. However our memory will be the cleaning with zero privacy and two small very tired kids. There is also no facility to drop luggage early at this place which was why we decided to travel to Lisbon only in time for check in at 3 and in end lost whole day
Stayed 1 night in Apr 2019

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilhoso

Lugar muito bom de qualidade. Localização maravilhosa. Adorei.
Stayed 4 nights in Mar 2019

10/10 Excellent

Selmo Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Viagem em família com tranquilidade. Muito confortável e limpo. Próximo a Praça do Comércio e outras atrações. Com muitas opções de transporte público nas proximidades. Recomendo.
Stayed 7 nights in Jan 2019

10/10 Excellent

Hisaya

Liked: Cleanliness, room comfort

立地と景色が良かったです。

アパートだったので、チェックイン方法が分からずに問い合わせしていましたが、返事が来たのがぎりぎりだったのが不安でした。結果的には、当日にキーコードもらえたので良かったですが、現地でメールを受け取れる物が無いとアウトでしたね。このアパートは入り口は一つですが、複数の経営があって、最初入った時に受付テーブルのようなところに人がいたので、予約表を見せたのですが、予約は無いと言われました。宿からのメールを見て経営が違っている事に気がつきました。 色々と戸惑うことがあったのですが、部屋は良かったです。何よりも景色が良い。5階リビングと6階ベッドルームのメゾネットでしたが、6階からはアルファマの方が良く見えました。 部屋の使い勝手としては色々と使いにくいところはありました。 ・クローゼットが基本的に無い（布団ボックスになっている） ・物を置くところや引き出しなどが何も無い（結果的にダイニングテーブルに色々置くしかない） ・リビングに洗面所が無い。（シャワールームはあるが鏡が無い、上にもシャワールームあり） 設備面で良かったところ ・インテリアもおしゃれで綺麗でス。窓サッシも最新の物で締めると静かでした。 ・カプセル式のエスプレッソマシンとポッドのコーヒーがありがたかった。 ・毎日ルームクリーニングがあり、食器からベッドメイクまできれいになっていた。 ・バイシャシアード駅まで本当に近くて便利。アルファマ方面も近道でいける。 ・WiFiのパスワードもメールで連絡を頂きました。メール無いとだめですね。 結果としては初めてのアパートで色々と不便なところもあったのですが、結果としてはロケーションや景色、部屋の綺麗さななど良かったと思います。
Stayed 3 nights in Dec 2018