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"The vegetarian dinner is good"

"Sun Moon Lake is a treasure to the country of Taiwan and staying right on the lake at the Sun Moon Lake Hotel enabled us to experience it by boat, walking and biking. This hotel is perfectly located. "

"The owner, family, and staff are very kind. The place is lovely, and the breakfast is yummy. The Moon Lake area has a fantastic view! I will be back with family and friends."

"My wife and I loved our stay here. Staff was super friendly and helpful, we loved having the shuttle to take us into town, and the views were stunning. Can't wait to come back!"

"Beautiful view and location. Will stay here again"

"Our stay at the Grand Hilai Sun Moon Lake far exceeded our expectations. The welcome we received was warm and attentive, we felt right at home the moment we stepped through the door to our room. The view of the lake was breathtaking and the room was decorated so nicely. The General Managers and staff were so helpful and accommodating. The breakfast buffet is generous and delicious. The spa experience was top notch and Jasmine, my therapist was so intuitive and had a wonderful touch. The Grand Halai is one of the best experiences I’ve had top to bottom. I can’t wait to come back. "

"Very friendly "

"good"

"the hotel's tea-themed lobby and tranquil setting appealing, and the check-in was efficient. However, they noted a contrast in friendliness between front office staff and service attendants, specifically praising a tall male staff member with glasses. The room lacked hanging space, had limited amenities (2 biscuits, 2 tea bags, no coffee), a malfunctioning automated toilet, and non-functional Netflix. The centrally controlled AC had only an on/off setting, the bed was too firm, and the pillows too soft, leading to sleepless nights. Morning noise from housekeeping was also an issue. Breakfast tasted good, with commendable noodle and dumpling options, but the dining room's aesthetic was disliked. The small, glass-enclosed fitness center had outdated cardio machines, no AC, towels, or water. The visually appealing pool had restricted hours, and the guest was dissatisfied with a late afternoon incident where a staff member impolitely asked them to leave or pay NTD300 without prior notification. While the hotel exterior was well-maintained, some outdoor furniture and lighting were in disrepair and posed safety concerns."