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"Staff was always on it, and would bend over backwards to help."

" Just spent few days in Hanoi. And Royal Palace hotel is one of the best hotel so far. If you're travelling alone, this hotel is located in Old Quarter area, which popular for tourists, and also near the St Joseph Cathedral. The hotel manager (Jimmy) is a nice guy. He told me some information about Hanoi. And it was useful, since i travelled alone :-). The room is nice, modern mix retro style. Which i love it. The AC is good. Shower with hot water. Clean and tidy. "

"The service was top notch!!"

"Likes: nice hotel, good location, and friendly staff. Dislikes: food was okay, pricey but not tasty (cake was dried and steak was chewy)"

"This was one of our best hotel stays in Vietnam. The staff were amazing. Very helpful and friendly. The included breakfast was great. Easy quick walk to the lake and also a bit longer but easy walk to train street Spa massage was very good. Nice to be in the old quarter. Would highly recommend this hotel. "

"The breakfast was beyond expectations .The service was royal and the staff were helpful and friendly. Pillows and bed were comfortable. The carpet in the rooms looks old and you have to take a taxi or grab to go anywhere. "

"A lovely sophisticated old charm hotel. An absolute must when visiting Hanoi. Everything about the hotel is great, most importantly the incredibly friendly and helpful staff "

"Exceptional service and advice. Lovely comfortable hotel .."

"Was convenient to get to my business meetings "