"Extremely Disappointing — Far Below Ritz-Carlton Standards
I was extremely disappointed with my recent stay at The Ritz-Carlton, Guangzhou.
Due to a flight schedule change, we could not enjoy our prepaid breakfast. I requested a refund, which the hotel declined. I completely understood, as I had booked through Expedia.
The hotel offered takeaway breakfast boxes for our 6:00 AM departure. I also requested an extra drink for our driver, and was assured everything would be ready.
However, when...
"Extremely Disappointing — Far Below Ritz-Carlton Standards
I was extremely disappointed with my recent stay at The Ritz-Carlton, Guangzhou.
Due to a flight schedule change, we could not enjoy our prepaid breakfast. I requested a refund, which the hotel declined. I completely understood, as I had booked through Expedia.
The hotel offered takeaway breakfast boxes for our 6:00 AM departure. I also requested an extra drink for our driver, and was assured everything would be ready.
However, when...
Jing