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"Joan was helpful on the front desk. He went out of the way to makeover stay comfortable he booked the tickets. He speaks good English overall, we were happy with the place. Will highly recommend anybody with family or business."

"Convenient location near the drum and bell tower - lots of dining options and transport services nearby to bring you to the terracotta army"

"We stayed for 2 nights at the Grand Hyatt Xi'An in a Grand Club King Room. We went to Xi'An mainly to see the Terracotta Warriors. For us, we found this hotel was isolated from the main part of the town of Xi'An. We needed to take a taxi to get into the town centre. Apart from that, the room, the staff and the food were all at standard of what we would expect from the Grand Hyatt group. For us, the location wasn't the best."

"The hotel is very modern with an interesting design. Rooms are comfortable with an upscale design. Would definitely stay there again"

"Lovely suite. Excellent porters who all spoke excellent English. The bar staff didn't speak English and this made ordering difficult. The spa facility was closed (but no notice). Lots of mosquitoes in the lobby. "

"The staff is so professional and very helpful. The room is spacious and comfortable. Everything was extremely clean. The garden is beautiful and well maintained ! "

"I think the staff was really helpful and the hotel location is amazing. It is walking distance from a few attractions and plenty options for food establishments "

"On our arrival we were asked to make ourselves comfortable on their sofas with welcome drinks while they checked us in. We then received an upgrade to a suite and all mini bar items for free. What a brilliant start to our stay in Xi’an. Hotel is very impressive with beautiful decor throughout the hotel. Our room was clean, spacious, with sitting area and 2 toilets. The bedsheets & towels were changed daily. They had turndown service too. Fresh fruit was provided everyday with different drinks & a treat left at our bedside every night. Plenty of mineral water was provided daily for free. Delicious breakfast with a number of cooked options. The staff from reception, to concierge & restaurant staff were very polite and ready to help. I wish I could have remembered some names. Hotel is located within the walled city making it a short taxi ride to some of the tourist attractions. This is truly a 5 star hotel and I will highly recommend it. "

"Clean and good service "