I have never written a negative review before. But the experience my boyfriend and I had checking into this b&b last weekend was truly awful! We live in Italy, in Tuscany, and we love to visit Liguria. In all of our experiences staying at small inns, b&b's or vacation rentals all throughout Italy, this is the worst customer service we have ever received! I cannot emphasize enough to avoid booking at this place! The manager of the inn, Beatrice, refused to meet us at the location we were told in booking instructions to go to. We had arrived during the first hour that it is possible to check in. She told us on the phone, in the rudest Italian possible (we speak Italian), that we should meet her at some random park that we did not know the location of. She could not be bothered to meet us at the b&b. What if we had big suitcases?
When we got lost trying to find her, she actually blocked phone calls from my boyfriend. Luckily, a nice hotel worker met us instead and told us the accommodation that we had paid for was unavailable (then why did they accept our payment?) We were given a substitute accommodation, in which the bathroom/shower/bed was not very good.
Finally, breakfast was included in the cost of our reservation. Beatrice was supposed to put a breakfast voucher in our room, but never did.
Really awful management. Avoid the stress and rudeness and book somewhere else!
