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"Better staff"

"Love this hotel! Have stayed here a few times now. The king rooms are very spacious and the staff is exceptional, especially Carrie! Thanks for always taking exceptional care of me."

"The cleanliness of the rooms could have been a bit better. There was some molding in the shower and mystery spots on the walls of the bathroom all the way to the ceiling. There was also a hole in the bathroom wall. The Mini fridge was filled with rust as well. The staff was great!"

"We really enjoyed our stay. The hotel was clean, comfortable, and in a fantastic location with plenty of shopping and restaurants nearby, including Whole Foods. The staff was friendly, welcoming, and always willing to help. Everything we needed was close by, making our stay very convenient. We'd definitely stay here again."

"Muy amplia la habitación, limpiar, comoda. Buen desayuno."

"Its a clean hotel with a great staff and great location. However, for me the lack of a desk and chair and ceiling lights in the bedroom was an issue."

"Very friendly staff at check in!"

"Great location and awesome staff."

"clean room...staff was great !"

"Clean room except I asked for the refrigerator to be swapped due to iced over and not working properly and it was never changed."

"Clean room"

"Great location!"

"I stay here whenever I travel to Charlotte because of its proximity to my appointments and restaurants. The rooms are fairly large, comfortable and clean with comfy beds and work spaces."

"The hotel was really well maintained and the rooms were very comfortable. It felt clean and had great facilities. The location is excellent - easy to get to the highway and right near 2 shopping centers with great dining options and stores. I stayed with my teenage son on the way to drop him off at a college program and it was perfect for our weekend. Highly recommend."

"Great hotel with friendly staff"

"Very close to the mall and restaurants. The only only thing I could add is to make the shower water a little more hotter"

"Nice SpringHill hotel in Ballantyne."

"Would definitely go again"