Dry cleaning/laundry services, a bar, and a restaurant are just a few of the amenities provided at Shetland Hotel. Guests can connect to free in-room WiFi.
Additional perks include:
Wedding services, a front-desk safe, and smoke-free premises
5 meeting rooms, a banquet hall, and a 24-hour front desk
An elevator and luggage storage
Guest reviews say great things about the helpful staff
Room features
All 64 rooms have comforts such as free WiFi and safes.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
More
Banquet hall
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
Flat-screen TV with satellite channels
Food and drink
Coffee/tea maker
Electric kettle
Limited room service
More
Desk
Heating
Phone
Safe
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
National rating
This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.
Property is also known as
Shetland Hotel LERWICK
Shetland Hotel
The Shetland Hotel
Shetland LERWICK
Shetland Islands
Shetland Hotel Hotel
Shetland Hotel Lerwick
The Shetland Hotel Lerwick
Shetland Hotel Hotel Lerwick
Frequently asked questions
Is Shetland Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Shetland Hotel?
This property doesn't offer parking.
What time is check-in at Shetland Hotel?
Check-in start time: 2 PM; Check-in end time: midnight.
What time is check-out at Shetland Hotel?
Check-out is at 11 AM.
Where is Shetland Hotel located?
Situated near the beach, this hotel is within 1 mi (2 km) of Up-Helly-Aa Exhibition, Lerwick Town Hall, and Fort Charlotte. Böd of Gremista and Clickimin Broch are also within 1 mi (2 km).
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
Shetland Hotel Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 54 out of 189 reviews
10 - Excellent
54
Rating 8 - Good. 85 out of 189 reviews
8 - Good
85
Rating 6 - Okay. 32 out of 189 reviews
6 - Okay
32
Rating 4 - Poor. 9 out of 189 reviews
4 - Poor
9
Rating 2 - Terrible. 9 out of 189 reviews
2 - Terrible
9
8.4/10
Cleanliness
8.4/10
Staff & service
7.4/10
Amenities
7.2/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
8/10 Good
Sharon
15 July 2025
Liked: Cleanliness, amenities
It’s probably the ugliest building we’ve ever stayed in, but better inside. Our room was rather ‘tired’ - wallpaper peeling off, large crack in the basin, but was clean. Food was really good, and excellent breakfast.
Sharon
Stayed 3 nights in Jul 2025
10/10 Excellent
Kathleen
12 June 2025
Liked: Amenities
20 minute walk to downtown Lerwick. Staff were so very friendly and knowledgeable. Food was very good, breakfast outstanding. Shout out to Valerie in the dining room.
We found the Shelton to be great for travelling by ferry. It’s a short walk to the city center. The included breakfast was a nice benefit with a continental or hot option. We would have liked a longer breakfast hours. We did find it a bit cheeky that the restaurant/bar manager wanted to charge us £3.50 for a glass of ice to take back to our room.
It was comfortable, quiet, clean, convenient to the bus. The food was good but one of the waiters did not get my order correct and did not clean off my table and ask me if I wanted dessert. It was a minor incident but irritating
Quick and easy check in and out (at unsociable hours. Friendly staff, and great food. All that I needed for a flying visit.
Charles
Stayed 2 nights in Mar 2025
6/10 Okay
john
25 May 2025
Liked: Amenities
Plus point,VERY convenient for the ferry.to/from Aberdeen
Negative points.
Reception level on third floor. Utilitarian layout.
Very inconvenient. Elevator arrangement to certain floors1
It was an excellent base for exploring the islands. Location next to the ferry terminal is not the prettiest but always something to look at and in easy distance of the town centre. Room was large and comfortable. Food was excellent and staff were invariably friendly and helpful.
Local knowledge from reception is worth more than a guide book.
Friendly and helpful staff
Christina
Stayed 10 nights in May 2024
8/10 Good
Alan
19 June 2024
Liked: Cleanliness, staff & service
The property is a bit tired in condition. However the staff are friendly and helpful and keep the hotel spotlessly clean. Joseph in particular at breakfast stands out but all staff we encountered were great. We would stay here again
Alan
Stayed 9 nights in Jun 2024
10/10 Excellent
Geraldine
24 September 2024
Liked: Cleanliness, staff & service, amenities
Receptionist went above and beyond when I developed a cold and generally feeling unwell. She was very approachable and kind. Couldn't find fault with any of the staff members.
Geraldine
Stayed 8 nights in Sep 2024
8/10 Good
Diane
10 October 2022
Liked: Staff & service
Disliked: Amenities
The staff were lovely and very helpful, the manager couldn't do enough for you. The room was a bit dated but very clean. The breakfast was very nice too.
Excellent and efficient front desk staff who were wonderful in providing suggestions of places to visit. Dining room service was a bit hit and miss at times - though food was generally good. Very, very convenient when arriving by ferry as the hotel is located just across from where the ferry docks.
Douglas
Stayed 4 nights in May 2023
8/10 Good
Penelope
20 June 2024
Liked: Cleanliness, staff & service
Excellent local food
Although the hotel was rather dour from the outside, it was perfectly nice, if a little old-fashioned, inside. Particularly good was the food. The sirloin steak and kippers were the best we have ever eaten in a hotel or restaurant and are locally sourced. Service was very good and the room was very pleasant - the only negative being that the bed wasn't the most comfortable. A view of the Ferry Terminal made for interesting watching and we enjoyed watching the boating activities as the hotel is right next to the sea.
Penelope
Stayed 4 nights in Jun 2024
8/10 Good
david
14 August 2024
Liked: Cleanliness, staff & service
Hotel location ideal for coming off the ferry but after that your away from town. Buses don't run later at night , so it's taxi or lomg walk back.
Staff were very good but the decor is dated and dark.changing to brighter colours would transform it.
david
Stayed 7 nights in Aug 2024
8/10 Good
Robert
26 May 2023
Liked: Cleanliness, staff & service
Food fine, room clean and good size, staff friendly and helpful, location next to port and a few minutes from Lerwick town centre. The only downside was the building was a bit tired. Would use again.
Robert
Stayed 3 nights in May 2023
10/10 Excellent
Mary Ellen
9 August 2023
The staff were very nice and attentive. Room was very clean and beds were very comfortable. Location not very pretty, very industrial. A bit too far from the main village.