Find all hotels by Independent in Leidschendam

"Room was great, very clean, comfy bed. Customer service was lacking unfortunately. Check-in was slow but ok. The girl at the desk mentioned a new system being the cause of the delay. There were a few people waiting but only one person behind the desk. Checkout was actually terrible. We left early, about 6am. The girl behind the desk had headphones on and didn't remove them until we were right at the desk (she did see us coming). I had to tell her the room number three times in the space of 5 minutes. It took her a while to 'log into the system'. I mentioned we needed to catch a train and that we had paid on arrival. Perhaps she could email me if anything else was needed. She said she couldn't allow us to leave until she checked the room on the system. Frankly, she needs to be taught some manners. Have never had a reply like this! Very disappointing as up until that point, the experience had been great. I'd probably consider going back but I'd be very mindful of staff and their attitude. "

"One of the worst experiences I have ever had. Due to the global situation and the closure of several airports, my family was unable to reach Amsterdam, yet the hotel still refused to reschedule my stay. Completely unbelievable and extremely disappointing"

"Everything was great. Love the option of free drinks instead of maid service...absolutely opted for free drinks. Everyone friendly and helpful Breakfast was plentiful and nice Room was perfect Only negative comment is about the exterior, the moat had loads of rubbish in it. Really lets the hotel down and wouldnt take much for someone to clean it up once a week"

"I had to cancel the booking since I was stuck in Qatar due to the ongoing conflict and they didn’t even respond to my messages "

"Perfect stay. Professional, friendly and helpful staff."

"Clean room, was able to check in early, and staff was amazing. Pretty good breakfast esp the pastries. Wish there were water fountains (or that they were more visible if there were any)"

"Great places to stay if you’re only going to sleep not a whole lot of offerings, but it does look like it is going through a major renovation"

"Only stayed one night but would recommend"

"The hotel is well located for easy transfer with the hotel shuttle bus to and from the terminal for an overnight stay. Breakfast was a pleasant surprise in terms of the quality and range of items available and can satisfy even a vegan. Staff were friendly and helpful in answering questions. "