"Belle adresse"

"First impressions of the hotel were awful. On pulling into the parking area in front of the hotel, I thought, "Oh no. What have I done". The parking area felt unsafe. The hotel, and particularly the gardens, looked tired, dated and unkempt. It got worse. When we checked in, they had not got our reservation from Expedia so that took a while to sort out. We had paid extra for a better room but when we eventually got to the allocated room, it was a basic single - so we headed back to reception to...