2/10 Terrible
Caitlin P.
22 Rab. II, 2024
Liked: Cleanliness
Horrible communication with ResortShare
The hotel stay was great, my issue is with the owner and ResortShare.
The property requires you to assign someone as the primary person for check in, yet doesn’t tell you that it takes 5 days for a new name to be added to the reservation. Nor do they tell you that you can’t have more than one person as a primary. My friend who was supposed to arrive early to check in had to change her ACflight last minute so I contacted ResortShare to update the name for check in and received a “you’re good to go” message. However, when we go to check in there was no reservation under the three possible names I gave them to add to the reservation. It turns out the owner and ResortShare never updated the names on the reservation in the 6 months since booking and on top of that they never sent me the official Marriott reservation number. It took over two hours to finally be able to check in and caused a significant amount of stress.
I will never be booking through Vrbo ever again.
Caitlin P.
Stayed 3 nights in Apr 2024