"The staff were friendly and helpful, and the food was excellent. However, the room let the experience down — the bed sheet was old and had iron burn marks, and the shower was dirty and electric kettle not well maintained. Overall, a mixed stay with great service and food, but improvements are needed in room cleanliness."

"It felt wonderful to be able to come back to this hotel at the end of a long day. The staff and management really go all out to make guests feel at home. The rooms have very comfortable beds and beautiful bathrooms! Meals are also very nice - and again, it was so comforting not to have to go out again at the end of the day. They excel in hospitality and they are just off the M74 and close to a 24- hour gas station. About a ten minute walk or short drive up the street, there is a variety of...

"Booking was easy, however, the writing was on the wall from early on during our stay. The cups in the room were ring stained, like they were washed out, not washed up. When we asked for a clean cup; rather than changing the dirty cup for a clean one, staff made a point of inspecting the cup and saying it was rinsed but maybe not scrubbed. Yeah, hence why it's dirty, because it's not been cleaned. Our first night was terrible. We were woken at about 0300 by other guests. The next 1.5 hours were...