"This property is seriously understaffed, and the staff do not have good technology that could enable better customer service. At 1030 Monday night I called from domestic terminal 2 to get advice on transport since the last shuttle was gone. The phone rang repeatedly and was unanswered twice. Some locals suggested taking the train for one stop, which was good advice. When I reached the hotel I was with four other groups outside a locked door. I knocked repeatedly until a member of staff went...

"We loved it"

"From check in until leaving the service was spectacular. Everything was seamless, rooms very clean and tidy, and you had everything you needed."

"Great location, very comfortable and blockout blinds"

"便利でした。"

"Comfortable beds and a nice place to stay. Location was not great for our purpose"