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"I phoned the hotel at 14:30 on my day of arrival, as I would not be arriving until shortly after 20:00. I was told that the keys would be left in a locked box, and I was given the code. When I got to the hotel, although I could open the box, the keys were not there. Another couple who were staying there said the same had happened to them and gave me the contact telephone number. When I called, it was a prerecorded message in Danish, but no one answered. I was locked out of the hotel with no idea what to do. Thankfully, there was a lady down the road who knew the owner's phone number. She called her, and it was arranged that someone would bring the key. Had I not approached this very kind lady, I would not have had anywhere to stay. I have not received any apology. The hotel has a strange smell in the public areas. Although there is a pub attached, which is also the 'reception' for the hotel, it closes at 15:00, meaning no staff are available after that time if anything goes wrong. You can't leave your luggage at the hotel if you want to pick it up after 15:00, as there's nobody there. The breakfast is poor. There is a cold buffet and eggs and bacon kept warm on a single plate over a candle."

"This is a very old property with rooms just off a lovely garden. Staff were very amiable. Perfect location from which to explore Ribe."

"This is an old building. As such it has a lot of charm. The bed was soft & my room nicely decorated. I loved it, but the floors are crooked & the stairs steep, so it's not a good pick if you have mobility issues."

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"Staff were so friendly. Breakfast was lovely and fresh. The apartment was clean and tidy and had everything you could need in the kitchen. I will definitely be visiting again. It was a short walk into Ribe which meant we didn't have to drive. Such a lovely place."

"Amazing historic hotel in the centre of Ribe. We stayed in the Annex on the 2nd floor - very quiet & adorable- highly recommend."