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"Excellent stay! Clean rooms, super friendly staff, and a lovely pool. The hospitality was outstanding, and I thoroughly enjoyed my time here."

"Nothing to brag about. About 2 miles from the Banff town strip. Definitely not a resort. Thermostat wasn’t responding. Needs some real renovations"

"Second stay here. Great private cabin for the price and will continue to stay here!"

"This looks nothing like the pics in Expedia suggest. The room is spartan and not prepared to the level of cleanliness one would expect of a hotel / lodge. Bed and pillows were uncomfortable. Housekeeping wasn’t evident. Our disposable coffee cups from the previous day, nor the garbage bags were picked up. Save your money and stay at the Super 8 up the street. What a disappointment."

"The room we got was at the far end of the hotel and felt a bit cut off but was enjoyable. We arrived to the hotel early so it was understandable that our room wasn’t ready. I thought it was odd that the front desk wouldn’t get us pre checked in and notify us when the room was ready. They just told us to come back at 4pm. The absolute highlight of our stay was the spa experience. Beautiful views and relaxing atmosphere."

"Staff was friendly and helpful. We were traveling with two other couples and the staff put us close to each other which we appreciated. We took advantage of the hot tubs with the mountain views a couple of times - wonderful! We ate breakfast, enjoyed happy hour and even later night drinks at the restaurant in the lobby. Food was very good and not your average, run-of-the-mill menu but elevated and unique. We liked the fact that we were at the end of Banff Avenue, essentially at the beginning of...

"I had a wonderful stay here! The rooms were spotless, the staff was exceptionally kind and friendly, and the pool was great. We also dined at both restaurants on the property—Legends and Timberwolf—and both served excellent food. The combination of great accommodations, warm hospitality, and delicious dining made for a truly enjoyable experience. I would happily stay here again."

"Pool and hot were under ren"

"We upgraded to Fairmont Gold. Fabulous buffet breakfast. Our room was awesome with a great view"

"Bedding smell old man cheap parfum..... Bedding was probably not changed after the previous person left or partially changed. Coffee maker did not work. I phoned the front desk at 07hr30 to notice them. We will send somebody shortly. When I left at 11hr 00, nobody had show up."

"All great. Hotel clean and staff very professional."

"Great place to stay. It far exceeded my expectations. Its literally 5 mins from Downtown Banff but gives you a true mountain experience. The views from the room (if you get mountain facing) and Hot tub are phenomenal!!"

"This hotel was quite suboptimal."

"Loved our experience. The food was amazing, the staff super kind and the rooms were gorgeous! I prefer softer beds, so I didn't sleep as well as I'd like, but everything was super clean and awesome."

"Great place to stay with excellent staff."

"Great room very clean, comfortable bed and amazing view out the patio door"

"Rooms were great, some have spectacular views, some look into the property. Rooftop hot tub and fireplace were fantastic. Location was perfect, a short walk to all shops and restaurants."

"Love this place! Have stayed twice and will return. Excellent for small kids."

"Great experience! Wish it was a bit cleaner but overall great accommodations."