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"Having parking underground was very convenient. Also enjoyed having the large hot tub-pool after hiking!"

"Room was clean and good. But pool was filthy and inside hot tub closed. Outside hot tub area not inviting at all. Would not stay here again not worth 560$"

"Pet friendly good area"

"Ok"

"good amenities and but some stuff are a little too old, for example, the dispenser of conditioner and lotion in bathroom are not working"

"Beautiful property."

"Stayed there for 4 nights. It was very nice."

"Location is great but it is not a fancy hotel by any measure. No elevators to lug your luggage up. Pretty bare bones room. Nice hot showers and nice beds. It is more like a log cabin. Could use paint and some upgrades"

"Large room , great for families. Nice view."

"Amazing views, staff, restaurants!! Loved Alex and Gina as guides! Bundle bar is best cocktail bar I’ve ever experienced at a resort! We’ll be back!"

"The hotel needs some upgrading interior-wise but I don’t mind it as long as the price stays affordable. The hotel was clean, our room was spacious. It was quite dark because of the color scheme and some of the light bulbs they use are white instead of the warm yellow lights. Nonetheless, we had a wonderful stay. Beds were comfortable and always made whenever we come back from a long exhausting day. Fresh new towels (which we didn’t expect since we were ok to re-use ours to save...

"It's more like help yourself style"

"Great bed. Noisy air conditioner. Trains across the street. Limited towels. Expensive for what you get. Fairly basic with no frills."

"We had a great stay here! Amazing location. The main entrance was under construction while we were there which we were previously advised of, but other than that, the place was beautiful, well-maintained, and we were very happy with our stay."

"Excellent location and wonderful hotel!! It was close to everything in Banff and had the best view of the mountain"

"One of our comforters had a red stain on it. It was hidden under a sheet."

"Perfect location in the heart of Banff to walk to everything. Beautiful hotel, roof hot tub was awesome, & the staff was beyond amazing. I would highly recommend staying here."

"Property under major upgrades will be spectacular when complete Staff doing well with helping through the major reno"

"Excellent property but we found that some of the male staff lacked professionalism and couldn’t answer our questions, we felt like we were being an annoyance to them. When leaving after staying there for 6 days it we weren’t even thanked for staying there or asked how our stay was. We loved getting the Roam passes they gave us ,they were very useful to get around Banff, we used them daily. We also visited the Red Earth Spa and it was lovely, the staff were very friendly and accommodating. On...