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"Parking was so easy and accessible when you’re towing and do not want to be hassled by parking. Cabin was cute"

"Really cool hotel. You do have to walk outside to get to your room, kind of interesting experience in the snow! Loved the grotto! It was super busy, so we didn’t stay in there long, but really neat to watch the snow come in through the centre!"

"Only booked this hotel because it had a pool, pool was not working, rooms were adequate at best. Staff not help or friendly."

"This property does not accept debit card which has caused some inconvenience."

"yes"

"room is very dark. "

"Great stay and responsive and friendly staff!"

"The hotel and grounds are maintained beautifully. We enjoyed the beautiful patio lined with gorgeous flowers at the back of the hotel and the heated pool. The Italian restaurant Castillo is great as well. Our dinner was amazing. The old grandeur of the interior design is quite impressive. We loved our stay there."

"The room we stayed in was so dirty if I was able we would have left, the bathroom floor and walls did not look like they have been cleaned in months. I wouldn’t even take off my shoes that’s how gross it was. The bed wasn’t a hotel bed it was a cot style spring bed and super uncomfortable, the fridge still has stuff from before. I mean when we first walked in it took me by surprise but manageable until I seen the state of the bathroom and sat on the bed. The pillows are like dollar store...

"Staff were very kind and attentive."

"Le personnel est gentil , le stationnement est gratuit. Hotel un peu désuet mais bien situé."

"The Otter Hotel is a nice, well kept and clean hotel. Staff are kind, courteous and helpful. The location is advantageous for some travellers. The rooms, hallways and overall facilities are clean and well kept. Housekeeping does a great job. The gym and hot pools are great. The location of this hotel works for some travellers, it just depends on what you’re looking for. Despite the distance from the downtown area, it’s still very easy to get around. They provide bus tickets that allow you to...