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"Old hotel!! Supper over priced!!! Never come back again here"

"Extremely expensive for what it was. We paid on alot for the night with two dogs. facilities were rundown and the customer service was terrible. The mattress really uncomfortable, dishes in the kitchen were all mismatched and extremely beat up, indoor wood-burning stove doesn’t really work. for the price, I cannot recommend it."

"The pool is awesome here and why we chose to stay here. Our room was clean and right off the pool and we had a great time"

"The place is not really in Banff town center. Is 2 km away. Rooms are old and tacky decorated. We had a 1st floor room and we could here all the food steps from the room above us."

"The heated pool was great. Safe and easily accessible inside parking. Walking distance from the town centre."

"We loved everything about the hotel. It's a little hard to navigate around the inside."

"I discovered a bug on the headboard of the bed, directly above my head. A member of the quality team came to inspect it. I advised her to thoroughly check the bed and ensure that it was free of bugs. However, I am not certain that any action was taken, and I do not believe she did anything about it. I took photographs of the bug and showed them to reception when I reported my finding. Other than that all was ok."

"Great location, so close to city of Banff! Bus service available instead of paying for parking in Banff. Hot tub was wonderful. Hidden Ridge was very accommodating each day with any needs we had regarding towels or anything else."

"Great"

"Propreté des lieux, le resto est tout simplement exceptionnel"

"The staff was very helpful. Our room originally was not what we expected since we were able to hear the guest next room. We asked if other room available with more privacy and staff was understanding and able to assist. Our new room with balcony was nice with a great view to the mountains. When we booked this place to stay for 3 days the pictures of this hotel were amazing but it was different when we arrived and not how we thought it looked. Overall, the staff made our stay much better and...

"Beautiful property. I would highly recommend the spa on site!"

"I guess this place was barely okay for the price but overall very rundown and dirty. Our room was pretty dirty and kinda gross with lots of stains on the floor and curtains. The showerhead was taped on and leaked lots. No housekeeping was done in our room until I went to reception and requested it on the third day."

"The upgrades are tasteful. The bed was very comfortable. The big screen tv and fireplace are a nice touch."