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"They upgraded us to a suite possibly because it was our 45th wedding anniversary. Room was quiet. No AC in the bedroom but there was in the living area. They have a pretty cool cave inspired hot tub area, but we were too busy to use it. They comp'd us Roam bus passes, a parking pass, drink coupons, meal discount coupons."

"Très beau resort! Navette qui nous amène downtown Banff. La chambre était très propre et belle avec un plafond cathédrale. Entouré de montagnes. Nous avons utilisé le terrain de tennis ( il faut réserver au lobby) et le spa."

"The rooms looked old and the carpet looked dated and dirty. There was foul smell in the rooms too."

"We loved the coffee machine. The room was clean and within easy walking distances of stores and downtown! It was a great base location for our 4 days in the Canadian Rockies!"

"Great views and very clean property. A bit away from town and for the price the Spa facilities should have been included for guests"

"Lodge is dated but staff tried to keep the place clean as much as possible. It’s a family oriented motel with a little kids playground. Grass was kept pristine with two park bench tables. BBQ grill available for use. View is nice. AC works but very loud. Very little to none hot water in the shower after 9-ish at night probably due to high volume of use before bed."

"No AC, was very hot even in the night, cooler temperature outside did not cool down the room, building outdated"

"The pool was definitely the highlight for us!"

"Location is great; far/quiet end of Banff but transit is virtually at the doorstep, walking back from town is totally doable. 2 restaurants on site and convenience store across the street. Overall hotel is clean but we had issues with housekeeping. Left note (and tip $) to request linen change after Night 2 - tip taken but linen was not changed. Went to Reception to enquire. They were very helpful and Housekeeping came back that evening, BUT the new bedding had stains on them. Yes, multiple...

"4th time staying here. Best in the area."

"Everything was super cleaned and really liked the timely maintenance of the rooms. Staff was very nice and informative."

"Very clean hotel. Excellent staff. They appear to be near the end of a major update, and the results are a very pleasant hotel. Generally quiet."

"Hidden Ridge is about 10mins to Banff downtown, and they have a complimentary shuttle service that takes you to town, so getting around was easy for my family, the rooms were spacious, they had everything we needed to make our stay comfortable like cutlery, pots etc.The hot tub has an awesome view. The only thing I hope they fix is the showers you need to use before jumping into the hot tub. It was out of service during our stay. Otherwise we enjoyed our stay and definitely recommend."

"I enjoyed my stay at the lodge. Everything was great except their staff. One of their staff lady was kinda rude with my girlfriend. "

"Okay"

"We did enjoy the rooftop pools and the multiple shower heads in the bathroom were nice. I was unable to maintain a cool temperature through the night for sleeping and that was annoying. During check-in, I did not find the staff who worked with me particularly friendly. The shuttle right outside the hotel was convenient and it was nice to have a bus pass to ride for free while visiting Banff."

"This is a wonderful and unique hotel. Beautiful rooms and very clean. They have a great fireplace going and it’s very inviting when you come in. The breakfast was wonderfully prepared. They have a small bar where you can get coffee or an evening drink. We would definitely stay here again. The staff were welcoming and very friendly, we received bus passes which it made it easy to get around to our destinations."

"Lots of green space between units"