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"It was pretty basic but clean"

"Friendly staff but the property is aged and not sure if it justifies the price. Really needs an overall upgrade. It is some distance away from downtown Banff. so you will need transportation to get to the nice downtown area. The restaurant food is average. At least the views are really nice. Unlikely to stay here in the future."

"Nice accomadation need renovation"

"The property has lots of history and many free tours. We went on a half hour history tour of the hotel and learned more about some subtle points of its history. The price of the hotel is definitely on the pricier side. We hope they could give free parking or breakfast for guests."

"Our bathroom had many problems. Shower didn't work properly, toilet seat was broken, leak under the sink. Also, you are only permitted 1 hour on the watersides at peak times - 6-10pm, which was not great, as that is the time that most people want to go with young kids. The buffet breakfast was not great either, things tasted not fresh, and coffee and tea are Not included. The lunch buffet was great though."

"not too clean"

"Loved this property! The entire property was immaculate, staff was very friendly and helpful. We liked the location, being far enough away from the main area of Banff town to not deal with the traffic and people, but close enough to walk or hop on the bus right across street. Highly recommend Hotel Canoe!!"

"It was a great place to stay at"

"Resort should offer a discount or pass for the spa to guests who stay at the resort. Hot tub for guests (who don’t” go to the spa was disappointing to say the least). Small, enclosed, no view."

"While I respect the fact that this is a seasonal property, it should at least be clean and maintained. The carpeted floor on our room had something spilled on it previously making your feet stick to it. One of the beds was obviously broken and had a lean to it."

"Everything was great"

"The location was amazing, exterior and hot tub were wonderful but the room was dated, smelled like smoke & bathroom needed an update & tile was mouldy. For the price we paid I expected a nicer room."

"The hotel at the mall is so convenient!"

"For the price we paid, we expected something special, but it was at best, mediocre. We arrived late Tuesday night, but there was no nightstand on my side of the bed to put my CPAP machine or phone charger. I had to place them on the floor. Apparently there wasn’t any place in the hotel to get a bottle of water for my CPAP machine, except in the garage vending machine, where water cost $5. When I asked for a nightstand the next day, they brought in a small table, but made me feel like I was...

"small room. no usb outlet to charge phone / gadgets - make sure you bring charger with enough ports"

"Highly recommended. Less sound, light, air pollution. Peaceful stay."