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"Charged a lot for a run down chalet. Also large black ants inside."

"The location was walking distance to the heart of Banff. The room and amenities were nice, and as expected, though no frills here. A good room at a fair price. I would book again. The staff was helpful when we had questions, and we did take advantage of the hot pool several times after we found the quiet times in afternoon when there were less or no kids in it. We tried the fitness room one morning but it was bare bones and the sweat smell was overwhelming. (Though it may have been the other...

"The view back of the forest was amazing and peaceful!"

"Clean room, accommodating staff and I love the breakfast"

"All in all it was good. Unfortunately the ppl travelling with us could not fit their factory sized truck in the underground parking lot, as it was about 1.5 inches too tall, we specifically booked here as leaving a vehicle outside in Calgary in July for a week is a hail risk. They ended up having to take it to the airport and pay to leave it in covered parking. Lots and lots of kids in this hotel due to the water slides and pool."

"This was a clean property in a nice location. The staff were friendly and welcoming. For the price, I was a bit disappointed. I must have wanted to shower at popular times because the water only got lukewarm. We were also hoping to use the grills but they did not have igniters and we did not have any with us."

"WiFi was down when we stayed & truly disappointed. To refill filter water it’s not in convenient location. At midnight I walked from room to lobby(different building) & it’s located in down stairs of lobby in fitness location."

"Lovely hotel, enjoyable stay"

"Such a great experience and place. The views were amazing. The hotel and staff we awesome."

"Clean rooms, friendly staff!"

"Clean room, nice staff , parking available, AC"

"Great location and good stuff. The food was good and the rooftop place was amazing."

"Bien situé"

"Tap water was good to drink. Bed comfortable. Don’t get bottom room. It noisy and felt like a basement. No food options including no continental breakfast. Scenery on patio was enjoyable."

"There was no vents in the bathroom."

"Banff was a wonderful place to visit, and the Otter Hotel added to the enjoyment in a big way. The room was great, the staff were awesome and we loved the hot pool after a long day. Their restaurant, Good Folk, was so good we ate there both nights… the duck and the mussels were the BEST."

"It's our first time here. Great facility for first time campers. Staff was friendly, approachable & generous. We had an issue with our heater, they came & replaced it at the end of day. Overall, experience was very good!"