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"The property was not well cared for. The shower was non-functioning. All around not worth our money."

"Great Hottub"

"I want to warn people. The room was filthy. We asked for it to be cleaned and it wasn't. We had to do it ourselves. The outside property was run down. The sidewalks are cracked all over the place. The window didn't have a lock on the first floor. The screen window in the bedroom was so dirty I couldn't see out of it. The sheets and quilt were stained. Our shower curtain was missing (only one outer panel that covered only 1/4 of the shower). We finally left and paid for a second hotel. The...

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"Room was great nice and clean. Staff were amazing friendly and very helpful. Would definitely stay there again."

"Clean"

"I looked forward to staying at Fairmont Banff for years now. When I finally stayed there, I don't think I will ever come back again. Paid the gold room for the benefit of the club access. First of all, the room is very small and does not feel high end and club offers much less than other club access we have experienced like four seasons and St Regis etc. I signed up for the membership for Fairmont finally. The welcome drink was 1 even we had 2 people. When we left with our rental car, we...

"The charges payable to the hotel turned out to be a lot higher than what Expedia had indicated. This is really odd. Also the rooms were cold in the middle of the night and there was no way to control the thermostat"

"The worst hotel experience I’ve had. I booked this hotel because it’s close to my exam centre, but the stay added stress before an important test. I arrived to find a stained duvet, a dirty fridge, and no toilet paper or napkins in the room. I have photos. The most serious issue was that another couple was given a key to my room. Staff admitted it was their mistake. As a woman travelling alone, this was extremely upsetting and made me feel unsafe. There was no genuine apology or immediate offer...

"Perfect"

"We loved staying here! They upgraded our room and provided a complimentary bottle of wine for our anniversary. They also provided us parking before check in. Staff was excellent, room was very clean, and great amenities available. The rooms are newly renovated and currently working on their public areas. The construction didn't affect our stay at all. Would highly recommend staying here!"

"Clean room, helpful manager. 2 criticisms. First staff member was a bit rushed and there was a lot of noise from room above and next door. Manager did address the issue. Laundry was conveniently provided."

"The room was very clean. The staff at the check in counter was not as helpful. She did not find my reservation and that made me nervous. But it my reservation was in the system so all good."

"Well, the overall it is good however I think the restroom they are OK and overpriced maybe because I’m booked in last-minute $3000 a night it’s a bit bit overpriced. I actually try a lot of luxury hotel and restaurants but I don’t think this one really worth it because the overpriced the stay and the restaurant"