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"The unique hot tubs are amazing. Room upgrade was pretty nice also. Very friendly and accommodating staff."

"Power out upon arrival, hot tub out of service, room not like pictures , Old furniture, not clean, like an old cabin not looked after including the outside of building, in general run down The most we paid on our whole trip for a stay and worst accommodation Only good thing was meal and serving staff was excellent"

"Dirty room, Dirty dishes, food in sink still, crusty stain on the mattress protector, and hair in shower and sheets."

"Ok"

"The room we got was at the far end of the hotel and felt a bit cut off but was enjoyable. We arrived to the hotel early so it was understandable that our room wasn’t ready. I thought it was odd that the front desk wouldn’t get us pre checked in and notify us when the room was ready. They just told us to come back at 4pm. The absolute highlight of our stay was the spa experience. Beautiful views and relaxing atmosphere."

"Amazing hotel! Lovely amenities and value for money!"

"motel quality with 4-star hotel price. the sheets and bath towel were not clean and the room we stayed was smelly. disappointed for sure."

"Wifi is as great The rooms were clean. Lots of places to charge devices. The staff (every single one I encountered) were AMAZING! They went out of their way to accommodate any need. Breakfast buffet was good and I felt worth the $12.00"

"We upgraded to Fairmont Gold. Fabulous buffet breakfast. Our room was awesome with a great view"

"Staff was very helpful and accommodating"

"All great. Hotel clean and staff very professional."

"Great place to stay. It far exceeded my expectations. Its literally 5 mins from Downtown Banff but gives you a true mountain experience. The views from the room (if you get mountain facing) and Hot tub are phenomenal!!"

"This hotel was quite suboptimal."

"We spent 5 nights in this hotel. Our overall experience is ok. But there are few things that can be improved. Our room is in building B ground floor. Our patio is facing a huge exhaust vent from building C. The central vent in our room made a big noise. We called the front desk at the 1st night about the noise. We were told that we were not the first one to complain and they can NOT turn it off or the room would be stuffy. They offered to provide us ear plugs to deal with the issue. During...

"Clean room, staff, outdoor pool and laundry"

"El hotel estuvo excelente!!! Súper limpio, muy bien ubicado, las camas súper cómodas, el restaurante deli y el personas muy amable! Solo podría decir que en la mañana se pueden escuchar pisadas de los viajeros que salen temprano."

"Rooms were great, some have spectacular views, some look into the property. Rooftop hot tub and fireplace were fantastic. Location was perfect, a short walk to all shops and restaurants."

"空港からのシャトルバスがあったので利用。 空港発については電話しないと来てくれない。 古さは感じるが清掃はしっかりとされており 寝るだけなら何の問題もない。"

"We had a wonderful stay at Pocaterra Inn & Waterslide in Canmore. The staff were exceptionally friendly, welcoming, and attentive, making our trip comfortable and memorable from check-in to check-out."