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"Honestly I was not going to give a 4 star as the rooms were super cramped for so called 2 queen beds but the cleaning staff and front was so great as I had left my bag in the room and it had my passports and they were so sincere to call me non stop till I had signal and I could call them back and they held it safely in the front for me!! The stars are for the staff honestly"

"Room was cute.. though smelled a little stale. Fireplace was a cool feature. Pool area and hot tub were in a bit of shambles and did not look clean. Laundry was convenient but dryer did not get my clothes dry unfortunately. Lots seemed to be in a state of dissarray."

"Great place! We've stayed here a few times now and it never disappoints. Nice and quiet despite being right next to the main highway. The individual cabins each have their own floor plan and unique features, so every stay will be different. We brought a cooler of food and sat out on the patio to eat dinners. Lovely, quiet and woodsy. The area surrounding is a lovely wooded community with light traffic and nice amenities."

"its okey. not bad but not too great"

"Really loved the Nordic spa experience"

"This hotel is clean, but very out dated. Old carpet smells. Washroom is very small: to use a bathtub I have clamb over the toilet to close the door. Very ridiculous. Over all, our stay was just OK"

"Nice big and clean room."

"Great Location with a free bus service to take you into town. Great Restaurant."

"stayed was great"

"Unbelievable experience. Staff was extremely helpful and friendly."

"The views of the National Park are incredible. The proximity to the near by bus station made it very easy to travel around Banff."

"The otter was a very nice quiet and comfortable property. It’s close enough to downtown area and far away enough from the crowds. The convenient bus pass they give you is a nice perk, quick bus ride without car hassles. The hot tub was fabulous and I slept like a rock in the bed which I found very comfortable. I also liked the tea kettle and slightly larger frig in the room. The breakfast in the restaurant was really good. I’m glad I chose the otter."

"The onsite restaurant has excellent food and is worth the time."

"Relaxing place in a perfect location"

"Great place to stay for a family of 4 traveling in the mountains with 2 young kids. Would stay there again"

"Satisfied and can recommend with friends. Keep up the good work!"

"We had a blast very friendly staff Lots choices"

"Ideally, located very clean and specious room, friendly, and very cooperative staff with services next to none"

"Great spot"