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"Clean room"

"Great hotel with super friendly staff and the hot Spring pool looks like it's in a cave with a waterfall. It has other great amenities too like parking and washing machine and dryer for clothes I would highly recommend checking this place out."

"Very old property with torn wall and carpet. , Furniture was extremely old and dirty. Carpet was quite dirty too. Property needs remodeling. They are charging so much money for very old dirty rooms, bathroom was stinking all the time."

"IT WAS GOOD EXPERIENCE"

"Needed some renovations"

"Location is across the highway from Main Street/town and amenities. We are walkers so fine for us but if you aren’t it’s a drive for everything. Room cleaning is by request. We stayed 5 nights so requested cleaning on one of the days. It was not done until we returned, early evening. Towels changed but garbage was bagged and left in the room, no fresh glasses, no wiping of bathroom counters or vacuuming. Sheets had a stain in them upon check in, light bulb in bedside lamp burnt out and chipped...

"Homey place and staff were accommodating. Close to downtown Canmore and you can walk so a good location. Quiet at night. We would stay there again."

"We arrived kind of late and stayed for one night so we didn't get to use the amenities like the pool or mini golf. The food at the restaurant was good but pricey and the room was nice and comfortable enough for our needs. The staff were friendly and helpful, but be aware there is a resort fee and some extra costs not mentioned, The best part was that the pick up by Fairview Limousine and Shuttle Services was right on the property to take us to Lake Moraine in the morning -- very convenient!"

"Small room. Noisy. Dated. Food was poor quality for dinner. Breakfast was good but not included. Cheap with coffee pods only gave one for two adults. Advertisement said buffet breakfast inc. turned into buffet breakfast available. Water slides and pool was fun. Tiny towels. Hot tub didn’t work for first two days. Had to book pool times"

"Excellent"

"If you like national parks, but don’t want to rough it, this is the place to go."

"We loved the room and amenities."

"Nice place still going through renovations but it’s a good place with a nice breakfast option"

"The view from the hot tub was awesome. The room was a little bit dated but it was nice to have a stove and refrigerator. Overall it was a decent place to stay with some extras such as on site BBQ grills and an in room fireplace."

"We had an excellent stay. Our room was upgraded upon our arrival to a 3 bedroom mountain view suite! Beautiful condo and view. The condo was super clean, beds were very comfortable, black out blinds were nice and the alarm clock in every room had a wireless charger for phone. The pool was heated and hot tub and pool were clean and had a wonderful view. The staff was friendly and helpful. I would definitely book here again!"

"This is a two star hotel at best. Not even an ice bucket in the room. The shower was terrible hardly any water coming out of the spout. No slippers for your feet ."

"Beautifully designed property. Rooms were a bit on the narrow side but thoughtfully designed and had plenty of drawers and space to store luggage. Dining was top notch. We really liked Sudden Sally for breakfast at their sister property, the Canoe Suites. Our meal at Good Folks was excellent. Rooftop pool, Sauna and fire pits were great. Definitely recommend staying at the Otter."

"Clean"

"My biggest regret was that we didn’t stay for more than one night but alas it was a quick vacation trip for us. We loved the remoteness of it and especially no light pollution! Coming from Denver, which is a norm for us, we loved how it was natural outside. The bed was very comfortable. This is on our bucket list to come back for a longer trip."