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"I travelled with my husband and two teenagers. The beds were very comfortable, my husband said I didn’t snore once that night hahaha. Room was an average hotel room, bathroom, tub/shower. Unfortunately I did find a big wad of hair stuck to the wall of the shower. I took it off and threw it out. No need to report that. The pool was enjoyed by the teens. 2 descent sized slides for a hotel pool. They do have time slots for the pool from 6pm-10pm. Myself and my husband stayed in the hot tub for the...

"Housekeeping was challenging with inconsistent timing and replenishing of linens. The heated pools are lovely and the fire pit is nice to sit around."

"Very disappointed in the service and attitude received from the restaurant after Sunday evening check in."

"The place is very nice and clean. It is such a relaxing place to stay at this resort, we feel cozy and warm. It is a beautiful view to see the Rocky Mountain. We really enjoyed the hot springs. We definitely go back there again."

"Very helpful staff. Clean rooms. The grotto is very relaxing and a nice way to warm up."

"Great staff and room!"

"The hotel was great but the Hotel's restaurant was awful! Waitress seem like she drank antifreeze. Had to tell her 3 times same thing before she'd remember. The food was 4 out of 10 and in the end the bill was $136 dollars for 3 tests and 3 eggs. If you don't want to get disappointed better have breakfast at Tim Hortons. Will never eat at Northwinds Restaurant again ever."

"Room was perfect, clean, comfortable and close to all attractions and restaurants"

"Ambiance chalet, lit confortable et salle de bain immense. Un must à Banff"