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"This property had an amazing staff. They were over the top kind and helpful. Their words and actions were professional, grounded, and very helpful. Ken was especially great. He ASKED if he could walk back to my room and help me with a fob that was giving me trouble. He fixed the problem and then answered WAY too many of my questions about the area. The other staff were also great. The Rocky Soap Company products were dreamy. The room was cleaned up each day, right down to the dirty plate I...

"The property was quite big and spacious. Area was quiet as well and plenty of parking. The only downside was the place was a bit dated and the thermostat for the heater was only in one room but it controlled the heat for both the rooms which I found was weird."

"Pet friendly good area"

"I had to wash the floor with a bath towel, and the table. The toilet seat was broke, the shower was broke. There were hairs in the bedding. There was a short curly hair on the maid service sign hanging on the door. Absolute filth. I slept on top if the blankets."

"The view of the mountains was the only good thing about this property. The Ski Lodge appeared fairly old and not very well maintained. No restaurant on the property. Unless you are in a pinch I would not recommend this place."

"Good service, hotel nice and clean."

"Perfect"

"Location is great but it is not a fancy hotel by any measure. No elevators to lug your luggage up. Pretty bare bones room. Nice hot showers and nice beds. It is more like a log cabin. Could use paint and some upgrades"

"Everything is great. Beautiful hotel, amazing staff!"

"Amazing views, staff, restaurants!! Loved Alex and Gina as guides! Bundle bar is best cocktail bar I’ve ever experienced at a resort! We’ll be back!"

"Very comfortable"

"It's more like help yourself style"

"Great bed. Noisy air conditioner. Trains across the street. Limited towels. Expensive for what you get. Fairly basic with no frills."

"We had a great stay here! Amazing location. The main entrance was under construction while we were there which we were previously advised of, but other than that, the place was beautiful, well-maintained, and we were very happy with our stay."

"Excellent location and wonderful hotel!! It was close to everything in Banff and had the best view of the mountain"

"Loved the spacious clean suite."

"Clean room. Nice restaurant on site. Great rooftop hot tubs. "

"I definitely will stay here again! Great hotel, people, location. Perfect"

"Excellent property but we found that some of the male staff lacked professionalism and couldn’t answer our questions, we felt like we were being an annoyance to them. When leaving after staying there for 6 days it we weren’t even thanked for staying there or asked how our stay was. We loved getting the Roam passes they gave us ,they were very useful to get around Banff, we used them daily. We also visited the Red Earth Spa and it was lovely, the staff were very friendly and accommodating. On...