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"Very disappointing stay. We booked a pet-friendly Plaza Suite through Expedia but were given two separate rooms instead. The rooms were poorly maintained, with stained and burnt bedsheets. Breakfast was disappointing, and pool access cost an extra $19.99 per person. Even our bathroom door wouldn’t lock. Poor maintenance, misleading booking information, and an overall unpleasant experience. Would not recommend."

"Great little cabins, cute quiet and clean. Very friendly staff, looking forward to seeing them again."

"Hidden ridge is in a beautiful spot, and convenient to downtown Banff The grounds are well taken care of with gorgeous hot pools However the suites are dated and could use a deep clean. An example of this was when we first arrived I wiped up a bit of water we spilled in the kitchen the paper towel was dry dirty. You could also see the collection of dust and dirt around the perimeter of each room. For the price, I would have expected a bit better."

"Favourite hotel in Banff."

"Good stay, renovations are going on."

"Everything is good~"

"I enjoyed the Nordic Spa but it did feel a bit crowded and expensive enough. It seems a bit overhyped. Series of hot tubs, saunas and cold plunge. We did the 2hr pass and felt like it was enough time. I don’t mean to bash it… we did enjoy it."

"Great location. Coffee shop and pool located inside the hotel were nice"

"Excellent location, reasonable price"

"All good but one thing for breakfast i order egg Benedict for salmon because salmon is too much salt and too strong for me can't handle taste. Nice of lady offer replace for other. Other all goods and relax at place for beautiful mountain."