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"Our second time stay at this hotel. Our room is two queen bed loft with one pullout sofa at the different floor. Perfect for the family. Room is big enough and comfortable and convenient with kitchenette. It’s well maintained and staff are friendly."

"The cleanliness could have been better. There was a mouse also in the living room / kitchen area our entire stay. The water pressure isn’t the best in the bathrooms and the floors are extremely creaky. Also, the baseboard heaters were on the whole time even though the thermostat was off. It was extremely hot our entire stay.. if it wasn’t for the fans in the bedrooms upstairs we probably would have left. That’s how hot it was."

"Nice cabins, small bathrooms, older furniture but nice location."

"Excellent staff, very accommodating. This property is really run down, but the beds were comfortable and everything was clean. "

"Part of the problem I had was me. I booked a room through Expedia and didn't notice that they only had one guest down. I booked with the spa package. When my wife and I went to the spa to book a time for the spa we found out that had only said there would be one person in the room so only one spa package. Sent back to check-in we were told by front desk that since it was booked theoughe Xpedia they couldn't help me to contact Expedia. I contacted Expedia and was told they could do nothing. So...

"It’s a fine place. Pool was closed while I was there. Bring ear plugs for the train. A good view from every window."

"I only stayed an hour. Room was dated and unsafe with exposed electric socket and cracked sink. Nor soundprooded as advertised. So noisy had to check out at 11.30pm. Drunk person in room corridor followed me and fellow guest to room. Felt very unsafe. Staff very unhelpful. Have tried to contact via phone and email over last 2 weeks to discuss with no response from hotel. Be warned!"

"Beautiful place to stay"

"The parking was hard to find initially and also the hot pool was far from our stay. Overall the experience was ok compared to the amount I spent. I might would not prefer to go again!!"

"The staff, from the beginning to the end of our trip, were exceptional. Everyone was incredibly friendly, attentive, and genuinely eager to ensure that all of our needs were met. The hotel is situated in one of the most breathtaking locations imaginable and offers outstanding amenities, including a wonderful spa and beautiful pools. The golf course was impeccably maintained, and the scenery is truly second to none. We thoroughly enjoyed our stay and would not hesitate to return. While the...

"The room is so dusty, dark, very old appliances and tv(not even smart tv) and it smells old and smoky. Also the carpet is so old and dirty, not enough kitchen utensils and bathroom stuff, we woke up in the morning the whole room covered with black dust who knows where it’s coming from. When we moved the curtain, it’s dust all over and it feels stiff as if the curtain was never moved for a long time. It’s just horrible, not worth it. Not to mention that the reservation agent tried to scam us by...

"Beautiful lodge with amazing views of the mountains on all sides. We especially enjoyed the heated pool & hot tubs after a day of hiking. Every staff member we encountered was very friendly & helpful. The in room washer and dryer was also a great bonus. Our family of 6 fit well into a 2 bedroom suite, we will definitely be back!"

"The walls are super thin. I could hear the alarms going off across the hall and was startled everytime someone opened a door beside us"

"Once you get to the hotel, everything is great. I sent messages prior to my trip that were ignored and when I called to get the answers I was looking for I was put on hold and eventually hung up after 10 minutes."

"I have stayed here twice before and found this a hidden gem but the latest time was the worst. The hotel is undergoing major renovations and half the place is under construction. It is also double the price I paid compared to just 4 years ago and is the most expensive hotel I have ever stayed. The TV didn't work, the alarm went off at 6am,qnd they strictly enforce the 4pm check in. $600+ a night? I think I am done with Banff. It will be a victim of its own success."

"Anxious owner. Very high $150 deposite, threatening to take if we damage. Clogged bath tub drain. Very poor lights in the room, plug damaged hair dryer. The service at the cafe was excellent. Food was great. The waitress rooms was excellent."

"Nice property with great location near the downtown. Friendly staff, comfortable large room with balcony. Doesn’t provide complimentary bottled water though tap is good."

"Beautiful clean big room for three adults."

"Great stay."