Search Castles in Lake Stevens

"We enjoyed our 3 weeks stay. Excellent customer service "

"Quite!"

"Staffs were kind and always tried to meet customers' satisfaction."

"Nice place to stay "

"We had an ok stay after a really stressful day of moving out of our house. We chose the hotel because it was pet friendly and we were with a cat in tow. At check in the desk agent did not ask about a pet, and I didnt mention it because I was so exhausted from our move. They gave us a room and as we were bringing in our belongings, including the cat, the clerk said we had to pay a pet fee, which we gladly did and then mentioned she had put us in a room on a pet free floor, but said it was ok. About an hour later we asked the same clerk if we could extend for another night and stay in the same room. She said yes and to let her know when we got back from dinner. When we got back, a new clerk was on and when we asked for another night, he said we would have to move to a different room on a pet friendly floor. We told him that the previous clerk said we were set to stay in the current room, but he said no. The next morning we spoke with a third clerk who said there were "notes" about us being on the wrong floor and again we would need to move floors if we decided to stay. We decided to check out and not purchase another night as we felt we were a bother instead of a guest. Clerks were nice enough, but not very accommodating. Breakfast was ok. Parking was easy. Bed was comfortable and shower was awesome!"

"It was new and everything nice and new. Room could use a small table and some drawers. ."

"It was super nice "

"This is the second time I have stayed here. Staff is super friendly and helpful. "

"The manager was very impressive. Really on top of things. His dedication to customer service set the tone for all the desk people."