Find hotels near Lake Shinsei, from SAR 180

"Hakone Airu was a beautiful and relaxing place to stay at. It was easy to get to from Hakone-Yumoto Station by the bus shuttle. Definitely take the shuttle if you are able to. However, if you walk, it'll take some time but you get to view the onsen city. The staff were very welcoming, kind, and thoroughly explained how the services I booked worked. My sister and I got the dinner and massage package and it was very worth it. The dinner menu was delicious and fresh and we enjoyed every part of it. Our room was very cozy and the private onsen was very nice, with a beautiful mountain view. We loved that they provided yukatas for us both. It was nice to wear them and relax around the whole resort and our room. We also liked that there were two sinks and free toiletry/hygiene products for use. Although we forfeited the breakfast portion due to other conflicting schedules, we are sure it was as good as the dinner. We would definitely come back to this place and spend more time here. "

"Room was clean and comfortable, private bath was very relaxing. Staff were very welcoming and friendly. Would stay again."

"Everyone loved the onsen and staff very helpful "

"Didn’t really feel like a spa hotel. Yes they have hot baths, but most people from the uk won’t want to go in naked. We used the bath on the balcony which was nice. Apparently there are massage chairs in the spa area. "

"all was perfect"

"Beautiful resort with great hospitality and amenities. The only critique I have is that, especially for this price, I feel like all guests who request the shuttle service to/from the train station should be offered it. It was very difficult for my husband, baby and I to get to the hotel without it (especially because no taxis/ubers were available) and when we wanted to go to use the shuttle on the way back to the train station, they said it was fully booked. They ended up eventually being able to accommodate us, for which we were incredibly grateful, but there was a lot of extra stress and pleading with the front desk to be able to get that confirmation. This was the only tarnish on an otherwise wonderful, relaxing stay. "

"Very helpful staff"

"Nice hotel with comfy rooms. Good breakfast. Dinner is expensive if not included in the room rate and there are limited options in the town. Communal area with snack and drinks was a pleasant surprise. "

"Nice place, but dinner and breakfast take very long (traditional but long). It was overall an amazing experience, but the place is slightly old and in the rooms you can see marks on walls. "