Find all hotels by Luna Hoteis in Lagoa

"Stayed a week just before high season started. The first thing that struck me about this place was the beautiful complex. There is a spacious indoor car park and the staff drive these cute little electric golf buggies around to help with luggage. The staff were great, very welcoming and the customer service was amazing. Then I noticed the swarm of sea gulls in the pool. In fact they were all over the sun loungers and on some apartment balconies. There’s droppings everywhere. I’ts clearly been a problem since this place opened. They have a man with a hawk to try to deter them but they keep coming back. This makes it a health and safety risk despite how often the pool is cleaned. The outdoor pool is also freezing cold. The indoor pool is smaller than it looks in the pictures, but it was a surprisingly very nice temperature. It’s full of young kids though, understandably because they don’t want to be in the outdoor pool. There should really be a rule about no kids after 7pm, so it can actually serve as a spa. The apartment was one of the best I’ve ever stayed in. The kitchen has everything! Modern high quality AEG appliances - an oven, microwave, hob, full fridge and freezer, even washing machine. Two things frustrated me - for a building constructed in 2021, there is not a usb port in site, so had to charge my phone very slowly from the tv. The TV - it’s astonishing no smart tv. "

"Beautiful hotel recently refurbished to a good standard. Pool decking a little tired in places and some corridor decor hence 4* for that but rooms, restaurants, bars, reception all gorgeous. Staff amazing, polite and helpful offering lovely service. Breakfast fab - generous buffet with everything you could possibly need. We went for the half board and enjoyed it - 3 course al a carte menus - excellent service in the One Restaurant and gorgeous tables on the balcony with the evening sea view - such a treat! Walk into town an easy stroll with plenty of choice of bars and restaurants too. Thank you Tivoli - we had a fab stay!"

"Stayed there for a few days and all was good. Well kept up particularly with all the recreational facilities. Units were great. Everything was top notch. "

"Hotel stuff was friendly. Room was very clean. Walkable to everything. I will highly recommend this hotel."

"Excellent hotel everything was great "

"The most amazing place. Staff were lovely, everywhere extremely clean, facilities fantastic and our suite was just perfect. Will definitely go back! "

"Karolinny Payneau and her mum were superstar staff members.....as we're all the restaurant and front desk staff!!"

"Placid village had absolutely wonderful staff! The room was always super clean and a very safe area. Everything is included, there was a kitchen and laundry machine! The staff was so accommodating. We had forgotten to buy laundry detergent and the staff came to our room with a giant bag of it! Will definitely come back again! "

"Very nice people. Excellent service "