""I rented a room here and was wrongfully charged a fee for getting makeup on a towel. On top of that, housekeeping was incredibly lazy—they refused to bring us extra towels, forcing me to go down to the front desk myself on my second night. The housekeeping supervisor clearly had an issue with us for no reason; we were never rude, yet she flat-out refused a standard late checkout request. To make matters worse, management refused to show me any proof of permanent damage to the towels and...

"We had bugs in and out our room"