"Our reserved check-in date was for May 25 and once we learned we would be checking in late we informed the office because we didn't want to risk losing our reservation. Our check-in process was smooth. They gave us keys to room 112 and as soon as we walked in we were hit with a very strong and unpleasant odor, not to mention a few flies. In the bathroom there was a separate and very strong urine odor, not to mention a very large spider. (Please note the fly and the spider aren't a big deal, but added to the ick). I went to the front desk and Mr. Patel moved us to a different room (116) which was much better! We unpacked and enjoyed our night relaxing in the pool and the hot tub. The next day we went to the Amana Colonies and were gone for the majority of the day. When we got back my husband took our son to the pool for some fun time and I stayed in the room to prepare for our departure the next day. While I was sorting some things out my room door slams open and there are 2 men standing there. The key they were issued by the front desk opened my door! Not only was a really frightened. but pretty pissed. The 3 of us walked to the front desk and Mr. Patel issued all of us new keys. Curiously though their room ended up being on the second floor not the first. I could sit here and pick this apart all day long, but I won't."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
