"It was extremely disappointed that when I first checked in the keys did not work after a long day of travel. I was also shocked as the new I would have two people in town and they only gave me one bath towel although they did after I called the desk and they did deliver it when I called 10:00 at night. They were kind enough to acknowledge the problem and make amends. There was one desk agent who was excellent and then there was another who needs further training. This is my second stay there...
"It was extremely disappointed that when I first checked in the keys did not work after a long day of travel. I was also shocked as the new I would have two people in town and they only gave me one bath towel although they did after I called the desk and they did deliver it when I called 10:00 at night. They were kind enough to acknowledge the problem and make amends. There was one desk agent who was excellent and then there was another who needs further training. This is my second stay there...
Andrew