"The rooms don’t actually get cleaned, and the issues were also not replenished during our stay"

"The hotel looks new and overall it was a good stay. Everything was fine except for one major issue: there was a very strong urine smell in our room. When we complained, they sent someone to spray an air freshener, but that did not solve the problem. We were told the hotel was fully booked and they could not move us to another room. Unfortunately, my husband ended up cleaning the area himself with a towel to get rid of the odor. At the very least, the hotel staff could have properly cleaned the...

"Good location for cruise ships"

"Great location and very clean. Room setup was a little weird. Ultra modern style which sacrifices functionality: washroom does not close properly and the door is made of glass, which is weird for privacy. And the receptionist was unhelpful and rude. We had just come back from the police station from having reported lost passports and he was not understanding. We know we could not check in without the physical copies, but politeness and kindness are expected in times of crisis. But this tends to...

"Buena ubicacion, hotel agradable y tranquilo"