"We booked a room with balcony and got one without, although we payed a much higher price and it was in the description (we have screenshots!). We only had a milky window, so no view of the outside at all! Much worse, it was a room directly on the street, ground floor, with poor noise isolation, so you hear all the noises from everyone passing your door, cars, dogs, etc.
If this is not enough, there is a useless (locked) thin door to the side entry and the hallway with the other apartments, so...
"Absolutely terrible. Thank goodness we only stayed for 2 days. Stay started with being issued a room key to an already occupied room (awkward), then ended with a being told urgently to not drink the use the water- no shower no sink use, with no explanation."
"Bien pour un séjour de passage et au calme à l’écraser du bruit.
Personnel serviable..
Gros bémol pas de chambre pour personnes à mobilité réduite que des chambres familles d’après le personnel de l’accueil, je trouve ça scandaleux"
"Very helpful staff, amazing breakfast with allergens clearly marked, cold a/c. Parking fee of €11 per day is very reasonable because parking anywhere around Valencia is impossible."