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"I am writing to formally request a refund for my recent booking at your hotel. Upon arrival, I went to view the room and was extremely disappointed to find a cockroach crawling around. This raised immediate concerns about the hygiene and cleanliness of the premises. The person showing the room attempted to address the situation by killing the insect, but unfortunately, this only confirmed the unsanitary conditions. Due to this, we made the decision not to stay at the hotel and left the premises immediately. As we did not utilize the room or any of the hotel’s services, I believe a full refund is warranted under the circumstances. Please let me know the next steps for processing this refund. I can provide any additional details or documentation if required. Thank you for your attention to this matter. Kind regards,"

"Clean hotel and staff is very polite and attentive to your needs."

"The apartment was clean and the amenities were up to standard and very modern. Did not stay long but I plan on staying longer next time. "

"Rooms were really clean and ultra modern style. The bathroom were really nice and the living room and bedroom was nice with two huge TVs. Lights were great as well. One tiny problem was my key for my room stopped working but they gave me a manual one to solve the problem "

"Polite and emotionally intelligent staff all the way. Quick responses to requests and needs. I’m pleased and will use this hotel again the next chance I get. I’m happy. "

"The staff are very friendly and helpful and will recommend Labev to others "

"The staff was quick to respond to our requests. The pool was a little odd and didn't seem to be practical. The breakfast was delivered to the room consistently each morning. With a little more TLC, this could be a premier venue."

"I liked the property "

"Paid for some services that was never provided "