It was appalling that the toilet flush was so inefficient. It could barely flush, and we had to hold the flush button for at least 5 long seconds before anything vanishes down the sewage. This is very shocking, and certainly unexpected, that a hotel of such standard and quality would allow this kind of flush power?
And then the bathroom door has a nail sticking out -- initially, we thought it was unfinished carpentry or repair work, but it turned out that one of the metallic hooks were not replaced, leaving a bare nail sticking out. How can we possibly hang our clothes or towel inside the bathroom? Shall we have more thoughtful and meticulous maintenance of facilities, please? We are in Kuala Lumpur for the weekend, celebrating Mother's Day. Without a doubt, this is quite disappointing.
My mother, in her 70s, has scoliosis, and cannot walk with ease. The staff did not even notice her to open the doors for her at the main entrance -- we were making our way to the main lobby outside to wait for our Grab ride's arrival. The staff were just standing around, or worse, physically absent, so my mum had to struggle with the rather heavy doors. Can we please have a higher expectation of what service ought to be -- this is a highly-rated accommodation, I believe?
Finally, there were some brown spots / stains on my bed duvet / cover. We requested for housekeeping and we are rewarded with dirty bed duvey / cover. The irony!
