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Excellent Service Suites at Times Square

3.0 star property
Hotel with an indoor pool, steps from Berjaya Times Square

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Photo gallery for Excellent Service Suites at Times Square

Indoor pool
Luxury Suite, 2 Bedrooms | In-room safe, desk, iron/ironing board, free cribs/infant beds
Luxury Suite, 2 Bedrooms | In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds
Interior

Reviews

5.4 out of 10

Popular amenities

  • Spa
  • Breakfast available
  • Bar
  • Hot Tub
  • Pool
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Premier Suite, 1 Bedroom

Premier Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free cribs/infant beds

Premier Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Dishwasher
LCD TV
Pillow menu
Sofa bed - single
  • 61 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Dishwasher
LCD TV
Pillow menu
Sofa bed - single
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Dishwasher
LCD TV
Pillow menu
Sofa bed - single
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms | In-room safe, desk, iron/ironing board, free cribs/infant beds

Luxury Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
Dishwasher
LCD TV
  • 99 sq m
  • City view
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

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About the neighborhood

Map
Jalan Imbi, Berjaya Times Square, Tower No. 1 East Wing, Kuala Lumpur, 55100

What's nearby

  • Berjaya Times Square - 2 min walk - 0.2 km
  • Jalan Alor - 3 min walk - 0.3 km
  • Pavilion Kuala Lumpur - 10 min walk - 0.9 km
  • Petronas Twin Towers - 3 min drive - 2.3 km
  • KLCC Park - 3 min drive - 1.9 km

Getting around

  • Imbi Station - 2 min walk
  • Kuala Lumpur Pasar Seni Station - 3 min drive
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • ‪Taste of Asia Food Court - ‬1 min walk
  • ‪Hometown Hainan Coffee - ‬1 min walk
  • ‪Arab Hadramot Restaurant عرب حضرموت - ‬2 min walk
  • ‪Berjaya Cafe @ Berjaya Times Square Hotel - ‬1 min walk
  • ‪The Castle Restaurant - ‬5 min walk

About this property

Excellent Service Suites at Times Square

Hotel near Berjaya Times Square
Pavilion Kuala Lumpur and KLCC Park are located near Excellent Service Suites at Times Square, which provides a poolside bar, a playground, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. Free in-room WiFi is available to all guests, along with a gym and a 24-hour business center.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an elevator
  • A front-desk safe and tour/ticket assistance
Room features
All guestrooms at Excellent Service Suites at Times Square offer comforts such as pillow menus and air conditioning, in addition to perks like separate sitting areas and separate dining areas.
Extra amenities include:
  • Sofa beds, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with deep soaking tubs and free toiletries
  • LCD TVs with satellite channels and DVD players
  • Separate sitting areas, separate dining areas, and dishwashers

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 70 for children
  • A poolside bar

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground

Family friendly

  • Children's pool
  • DVD player
  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (limited availability)
  • Tour and ticket assistance

Business services

  • 24-hour business center

Spa

  • Spa services

Accessibility

  • Elevator

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Single sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Microwave
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Reception, East Tower A]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Access methods

Key retrieval, private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 60 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 70 for adults and MYR 70 for children
  • Rollaway bed fee: MYR 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Excellent Service Suites Times Square Hotel Kuala Lumpur
Excellent Service Suites Times Square Hotel
Excellent Service Suites Times Square Kuala Lumpur
Excellent Service Suites Times Square
Excellent Service Suites Times Square Apartment Kuala Lumpur
Excellent Service Suites Times Square Apartment
Excellent Service Suites Time
Excellent Service Suites at Times Square Hotel
Excellent Service Suites at Times Square Kuala Lumpur
Excellent Service Suites at Times Square Hotel Kuala Lumpur

Frequently asked questions

Does Excellent Service Suites at Times Square have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Excellent Service Suites at Times Square pet-friendly?

No, pets are not allowed at this property.

How much is parking at Excellent Service Suites at Times Square?

This property doesn't offer parking.

What time is check-in at Excellent Service Suites at Times Square?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Excellent Service Suites at Times Square?

Check-out is at noon.

Does Excellent Service Suites at Times Square provide a shuttle to the airport?

Yes, there's an airport shuttle. A per vehicle, roundtrip fee applies.

Where is Excellent Service Suites at Times Square located?

Located in Bukit Bintang, this hotel is within a 10-minute walk of Berjaya Times Square and Jalan Alor. Pavilion Kuala Lumpur and Petaling Street are also within 1 mi (2 km). Imbi Station is only a 2-minute walk and Hang Tuah Station is 5 minutes.

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Excellent Service Suites at Times Square Reviews

Reviews

5.4
Rating 10 - Excellent. 15 out of 63 reviews
Rating 8 - Good. 5 out of 63 reviews
Rating 6 - Okay. 10 out of 63 reviews
Rating 4 - Poor. 11 out of 63 reviews
Rating 2 - Terrible. 22 out of 63 reviews

5.2/10

Cleanliness

5.4/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Cher, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Experience.

•NOT A HOTEL! BOOK AT YOUR OWN RISK •Unclear instructions that upon arrival you would need to call the "agent" for your room. •Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number. •The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in. •Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes) •Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm. •We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service.
Stayed 3 nights in Jul 2017

8/10 Good

Bibi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never agin

Room was dirty sheet was dirty etc don't book here I will never

6/10 Okay

Verified traveler

Disliked: Cleanliness

4/10 Poor

swt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

disappointed

old furniture, but the view is good.

10/10 Excellent

Topdog

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가격대비 최고의 호텔

부킷빈땅에 위치하여 시내가 가깝고 잘란알로가 바로옆에 있어 좋았습니다 쇼핑몰도 같이 있어 좋았고 방도 넓고 깨끗하고 전망도 좋았습니다 아이들과 놀기에 수영장등 편의시설 또한 좋았습니다

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ありがとうございます、親切に部屋の内装も教えて頂きありがとうございます。 また利用したいと思います。

2/10 Terrible

Kjell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this.

6/10 Okay

향은

Disliked: Cleanliness, staff & service, room comfort

excellent service suit? poor service,,way poor.

서비스가 정말정말 별로였습니다. 타임스퀘어에 있어서 위치도 좋고 뷰도 좋았지만 가구나 방상태는 노후한 편입니다. 같은 건물에 서비스드 레지던스와 호텔이 같이 있는거라고 하던데, 시큐리티 아저씨도 저희한테 왜 이 레지던스로 예약을 했냐고, 모든 사람이 나갈 때마다 컴플레인한다고 하던데 저도 하게 되네요. 처음에 갔을 때 연락받아서 온 관리인이 룸키를 하나만 주고 디파짓 현금으로 내고, 이것저것 설명해주고 그런 건 다 멀쩡했는데 와이파이 이름이랑 비번을 안가르쳐줘서 전화를 했는데 그것도 잘못된 걸 가르쳐줬었고, 다시 연락했을 때는 10번을 걸어도 전화를 안받고 문자도 답장이 없어서 근 이틀동안 와이파이 없이 살았습니다. 거기다 수영장을 이용할 수 있다고 해서 갔는데 서비스레지던스 이용객을 안된다고 하더라구요. 시트도 타월도 안갈아주고 침대는 스프링이 오래되서 그런지 삐그덕거리는 걸 넘어서 스프링 뾰족한 부분이 나와 있었어요. 여튼 정말 별로였습니다.

6/10 Okay

Khoo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Convenient

I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

will not stay here for the 2nd time

First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all

4/10 Poor

Swizaidi, Penang

Disliked: Cleanliness, room comfort

Expedia customer support terrible

4/10 Poor

Min

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't be tricked, not enough bedding

Very Bad

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Have a great stay

Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .

8/10 Good

maira, terengganu

Liked: Cleanliness, staff & service

nice hotel close to the shopping complex

very nice hotel,close to the shopping complex n the room very safe,silent n clean..i like the hotel

2/10 Terrible

Chieko, japan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルと思ったら、アパートメントで、鍵で開かなくなって大変な思いを何度かした。 部屋の掃除も行き届いてなく、ポットも汚くて使用不可。 洗面台も、水が溜まって、なかなか流れていかず‥ 部屋の広さと、４１階でロケーションだけはよかった。 次回は、泊まらない。

6/10 Okay

siew siong

6/10 Okay

atsushi

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
掃除がこない ｗｉｆｉが部屋によって電波が届かない

6/10 Okay

wathuhewa, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Berjaya times apartments

I booked an apartment through venere for a week in march for me and my family. A change in flight plans required me to book an additional day. I called the number provided in the venere invoice and made arrangements to extend the stay by 1 day and agreed to pay extra for it. When I got to the apartment complex, the rooms were not ready. The booking agent stated that the number on the venere invoice doesn't belong to them. I had two small children with me and no place to stay. Shockingly incompetent. Eventually we were sent to our apartment, which has was old, smelly and generally dirty. The only redeeming feature was the attached mall and the location. Never again.

6/10 Okay

Kristian, Australia

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Great Location, Great View but run down and dirty!

The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed. But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day. The manager Karim really was a great guy who really looked after us!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad and we gave one no interest no interest

Vary bad no service at all Too dirty no staf taxi drivers don't know it not hotel

6/10 Okay

Aisyah, Pekanbaru

Liked: Staff & service

Room cleanliness need to be improve

Good location, easy to get food, lots of store around. only the room cleanliness need to improve

2/10 Terrible

Shawn, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dishonest scam "hotel".

This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.

2/10 Terrible

よしき

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

二度と泊まらない

部屋に備え付けてあるべきものが圧倒的に足りていない。無料のWi-Fiが使えるはずだったのに、仲介の人にいくら問い合わせてもWi-Fiの情報を教えてもらえなかった。総合的に最悪。

2/10 Terrible

crazycru, seoul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

버자야호텔과 다른 시설임

버자야 호텔인줄 알고 예약을 잘못한 것을 시작으로 많은 후회가 있었음. 리셉션이 별도로 없고, 쇼핑몰 6층의 여행사 같은 곳에 어렵게 찾아가서 담당자를 한참이나 기다려서 방을 배정받았음. 왠지 불법적인 숙소같은 인상을 받아서 다시 이용할 일은 없을 것 같음. 특히 버자야 suite service 건물 1층으로 갔을 때, 아무런 구체적인 안내 또는 정보가 없어 처음 가는 사람이 당혹스러울 수 있을 것임.