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Hotel H15 Luxury Palace - Destigo Hotels

5.0 star property
Luxury hotel with a full-service spa and a fitness center

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Photo gallery for Hotel H15 Luxury Palace - Destigo Hotels

Lobby
Luxury Suite | 1 bedroom, hypo-allergenic bedding, down comforters, minibar
Terrace/patio
Restaurant
Property entrance

Popular amenities

  • Bar
  • Pet friendly
The current price is SAR 1,039
SAR 1,122 total
includes taxes & fees
10 Aug - 11 Aug

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior

Superior | Living area | 49-inch Smart TV with satellite channels, TV

Superior

9.8 out of 10
Exceptional
(19 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Standard Room

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite

Suite | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Super Deluxe

Super Deluxe | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Super Deluxe

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 47 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe

Deluxe | 1 bedroom, hypo-allergenic bedding, down comforters, minibar

Deluxe

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Living room | 49-inch Smart TV with satellite channels, TV

Luxury Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 75 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

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About the neighborhood

Map
Sw Jana 15, Kraków, 31-017

What's nearby

  • Main Market Square - 3 min walk - 0.3 km
  • Royal Road - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Galeria Krakówska - 6 min walk - 0.6 km
  • Wawel Castle - 17 min walk - 1.4 km

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 16 min walk
  • John Paul II - Balice Airport (KRK) - 26 min drive

Restaurants

  • ‪Karmello Chocolatier - ‬2 min walk
  • ‪Trattoria Degusti - ‬2 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪Gossip Cafe 2 - ‬1 min walk
  • ‪Domowe Przysmaki - ‬2 min walk

About this property

Hotel H15 Luxury Palace - Destigo Hotels

Luxury hotel near Main Market Square
Located close to Wawel Castle, Hotel H15 Luxury Palace - Destigo Hotels provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Indulge in a facial, a body scrub, and a body treatment at the onsite spa. Free in-room WiFi is available to all guests, along with a gym and conference space.
Additional perks include:
  • An indoor pool with sun loungers
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and access to a nearby indoor pool
  • Tour/ticket assistance, a banquet hall, and an elevator
  • Secured bicycle storage, smoke-free premises, and massage treatment rooms
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 70 individually decorated rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, down comforters, and free cribs/infant beds
  • Bathrooms with heated floors and rainfall showers
  • 49-inch Smart TVs with satellite channels
  • Wardrobes/closets, LED light bulbs, and electric kettles

Languages

English, Italian, Polish, Russian, Spanish, Ukrainian

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  • Spa
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9.6 out of 10, Exceptional, 1,005 reviews
The price is SAR 734
SAR 792 total
includes taxes & fees
17 Aug - 18 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (PLN 150 per day)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: PLN 160 for adults and PLN 80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna

Family friendly

  • Dining table
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 21 2025 to July 18 2025 (dates subject to change):
  • One of the swimming pools
  • Sauna
  • Spa
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 200 per pet, per day
Service animals are welcome, and are exempt from fees
Up to 22 lbs per pet
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately PLN 160 for adults and PLN 80 for children
  • Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 150 per day (656 ft away)
  • Pet fee: PLN 200 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 14 years old are not allowed in the spa without adult supervision

Property is also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

Does Hotel H15 Luxury Palace - Destigo Hotels have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–10:00 PM. One of the pools will be unavailable from May 21 2025 to July 18 2025 (dates subject to change).

Is Hotel H15 Luxury Palace - Destigo Hotels pet-friendly?

Yes, this property allows pets with a maximum weight of up to 22 lbs per pet. There's a fee of PLN 200 per pet, per day. Service animals are exempt from fees.

What time is check-in at Hotel H15 Luxury Palace - Destigo Hotels?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel H15 Luxury Palace - Destigo Hotels?

Check-out is at noon.

Does Hotel H15 Luxury Palace - Destigo Hotels provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of PLN 170 per vehicle applies.

Where is Hotel H15 Luxury Palace - Destigo Hotels located?

Located in Kraków Old Town, this luxury hotel is within a 5-minute walk of Florianska Street and Main Market Square. Czartoryski Museum and Dominik Rostworowski Gallery are just steps away. Kraków Główny Station is 16 minutes by foot.

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Hotel H15 Luxury Palace - Destigo Hotels Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 414 out of 464 reviews
Rating 8 - Good. 31 out of 464 reviews
Rating 6 - Okay. 11 out of 464 reviews
Rating 4 - Poor. 2 out of 464 reviews
Rating 2 - Terrible. 6 out of 464 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and beautiful, upscale hotel
Stayed 5 nights in Jun 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well maintain. Staff was very helpful. The breakfast was amazing.
Stayed 2 nights in Jun 2025

10/10 Excellent

Winfield

Liked: Staff & service, amenities, property conditions & facilities
What did I like ? Everything. Incredible staff. Beautiful room. Walk easily to the entire city center. Fantastic hotel in a fantastic city.
Stayed 2 nights in Jul 2025

8/10 Good

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Close walk to the Old Town. Concierge gave excellent restaurant recommendations.
Stayed 4 nights in Jun 2025

10/10 Excellent

lisa

Liked: Cleanliness, amenities, property conditions & facilities
beautiful hotel with fabulous room. love the shower. received a nice welcome gift too
Stayed 3 nights in Jun 2025

10/10 Excellent

Rita

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in a convenient location.
Stayed 3 nights in Mar 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! We had an excellent stay: hotel was clean, staff very helpful, and the spa and facilities were great. The location was ideal, just a short walk to the main square but further enough away for it to be quiet at night. Would highly recommend.
Stayed 3 nights in Apr 2025

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the H15 palace for 3 nights. Great location with easy access to town square, shopping etc. Train station is a 10 minute walk. The hotel was recently renovated. Our bathroom was super nice! Really enjoyed our stay.
Stayed 3 nights in May 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, perfect location short walk down a quiet street to the main square and next to a fabulous museum. Lovely breakfast and spa facilities.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay. Outstanding service. Perfect location and within walking distance to most of the attractions in Krakow Oldtown.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best hotels we have stayed in.

It was my husband's birthday. H15 really looked after him and made our stay very special.
Stayed 3 nights in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Breakfast was nice.
Stayed 3 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such helpful and friendly staff. Everything you could wish for in the room. Would not hesitate to recommend.
Stayed 3 nights in Apr 2025

10/10 Excellent

Winfield

Liked: Staff & service, amenities, property conditions & facilities
I Defilad hotel. Great breakfast. Fantastic Spa. Getting sold to Marriot so hope they don’t wreck it.
Stayed 3 nights in Mar 2025

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality place in heart of Krakow

Its very nicely located quality hotel. Quiet, clean and with amazing staff. You can enjoy SPA, good food, classical interior and Krakow Old Town just behind the door.
Stayed 2 nights in Feb 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location, staff were all friendly, helpful and entirely professional. Room and facilities excellent. Had a great stay, would definitely stay again and recommend to everyone. One of the best hotels we’ve every visited.
Stayed 4 nights in Dec 2024

10/10 Excellent

William Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully appointed with all the trappings of a luxury hotel. The pool, sauna, steam room and jacuzzi were just perfect with the pool having the additional benefit of a powerful jet stream facility for ‘never ending’ swims. Krakow is a wonderful city and the H15 hotel matches its beauty and situated less than 5 minutes from the main square.
Stayed 4 nights in Mar 2025

8/10 Good

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy good location highly recommended
Stayed 3 nights in Dec 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic hotel. Our suite was huge with an incredible bathroom. It’s a beautiful building and the spa is really cool. The staff from start to finish were brilliant. We were picked up from the airport and it really set the tone for a great stay. We will definitely stay here next time we visit Krakow
Stayed 3 nights in Mar 2025

10/10 Excellent

Barbara

Liked: Cleanliness
One of the best hotels I stayed at in Krakow and I’ve done my fair share of traveling. The staff is exceptional, and the space is absolutely beautiful! Love the gym, sauna, and pool. Very charming and serene property that is only a few minutes away from the center square. Highly recommend!
Stayed 3 nights in Mar 2025

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel- you won’t regret

Our room was stunning! 2 bathrooms, 2 TVs, big couch and table. Huge windows that opened to a courtyard. I loved our stay and highly recommend.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel .. right next to the old market sq The spa facilities were excellent The breakfast was of high quality
Stayed 3 nights in Nov 2024

10/10 Excellent

Brie

Liked: Cleanliness, amenities, property conditions & facilities
This is a great property in the best part of the Old Town. It is very easy to see all of Old Town. It is also easy to get to the rest of the city as the public transport is nearby. The hotel is also about two doors down from the museum. The property is interesting in the best way possible, architecturally and historically. Our room was quite large with all the amenities you'd expect from a property like this. Our morning breakfasts were wonderful. We had quite a buffet selection. We also had the option of individual orders of omlettes, etc. Hotel staff were attentive. Our concierge was helpful to us. She (I never got her name) helped book various excursions and more. The front desk, bell, and restaurant staff were great. We would go back there any time.
Stayed 4 nights in May 2025