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"Hotel staff helpful, respectful and pleasant"

"Love the total atmosphere of this hotel. First time there, but already looking for time to come back again this summer. "

"I loved everything about our stay. The food was amazing. The vibe relaxing and inspiring. The staff a dream. If I were to change one thing, it would be pillow options for sleeping. I like it when fancy hotels have different types of pillows to chose from — firm, foam, down, etc. I will return. "

"Great place to stay with family, with super friendly staff! The pool and the views are amazing. Will be going back again!! "

"Nourriture très bonne et variée, personnel très agréable et à l'écoute, piscine et plage magnifique et propres,... On reviendra. Mention spéciale à la directrice de l'hôtel qui n'a pas hésité à renvoyer plusieurs groupes de jeunes footballeurs algériens très irrespectueux et à en plus fait un geste pour nous et les autres touristes s'étant manifestés. Merci beaucoup "

"Amazing property,staff,spa and restaurants. I have been to many 5 star properties and this one lives up to its 5 star rating. Highly recommend. The best Hammam and massage experience in all of Tunisia. I also had the pleasure of having some of the best meals. My compliments to the staff and chefs on an amazing experience "

"I chose this property because it was popular and close to my in-laws. Everyone gives it raving reviews, so I booked my reservation months ago. I was also told by former employees that this place used to be Better and it is now way different from how it used to be before. I’ve had minor issues leading up to the actual day of staying at the hotel but that did not matter because I already made up my mind to stay there however, I did not enjoy my stay for the most part. The rooms are not soundproof, every night I heard a couple being intimate that was annoying. Also, people coughing and using the bathroom.. The phones in the room do not work, nor does the balcony light. TV remote did not work, nor the button to the TV,. Breakfast is repetitive and limited. My room seen better days, I feel it was very dirty in my opinion. For the hotel to be luxury, for me, it did not feel like it. I wanted to ask the front desk can I change my room on the first day that I got there but they seemed unapproachable like you may be bothering them, so me not want to be that person who complains, I just spent my nights sleeping there sometimes and the rest of the time with my in-laws because it is what it is. I wouldn’t suggest this hotel to a friend who staying in Hammamet. But again this is just my experience. Maybe somebody else will have a better room that’s more clean and doesn’t it feel cramped and stuffy. I was there for nine nights. "

"Stayed at the Marco Polo for 8 days with my partner. The Hotel is beautiful and extremely clean. On arrival reception staff were friendly and upgraded us to a sea view room. Reception staff were always friendly and helpful if we needed anything. Rooms are cleaned daily, have a mini fridge and come with little extras, I thought the razors were a nice touch. The grounds were extremely well maintained. Facilities were limited only due to the time of year so the outdoor pool was drained, which looks like it would be amazing in summer. The indoor pool was lovely and the spa was still open. The smaller restaurant was used for meal times as it was out of season, adequate size for the amount of guests at the hotel, food was tasty and varied and the restaurant staff were polite and helpful. All the bar staff were amazing, but a special mention for Ezzeddine, Slim and Ridha you are fantastic, you made us feel right at home and made us laugh endlessly. The only negative we have was there was no animation throughout the daytime to help with the hotel being so quiet. I understand it is difficult when the hotel is quiet but i feel more effort could have been made. On the night, animation was better in the Oasis bar. You could request any music you like and dance away. Karaoke was on one night right next to the bar which everyone enjoyed. I would suggest maybe a quiz night or bingo night too etc. Overall a fantastic hotel, we would definitely stay again"

"This is our second stay at Bel Azur. We’d also previously stayed at its neighbour, Sol Azur. and used all the Bel Azur amenities. So it feels like our third stay. We keep coming back because we enjoy the staff and the amenities. We asked for sea views and were assigned room 603 which had direct view overlooking the sea. No impediments… just sun, sand and sea. It was unbelievable to wake up to the sun and sea every morning, and to spend time on our balcony. It is a spacious room, with little bar area - kettle, tea and coffee, and mini fridge. There’s a safe, large wardrobe area, bathroom with a tub (which I utilized for a great hot bath), two joined double beds and a single. We requested, and received, 2 robes to use during our stay. They also were able to provide an ironing board and iron for an hour with a 20dt security deposit. We thank front receptionist, Saber for setting up this room for us. It was really special and we sincerely appreciated it.The room was really well cleaned everyday. We always eat too much when at Bel Azur because there is so many choices. Chef Mehrez made sure to make our stay extra special with special meals and lunch invites. The steak dinner he made for us was phenomenally mouth watering. The servers in the dining room really work hard. We like to make special mention of Wajdi Aljaziri and Mohamed Alhajbrahim both of whom would go out of their way for us. Naz, from animation is so friendly! Great lounge bar staff too. Overall, great stay!! "