"Breakfast was great . Staff kept it constantly clean . Rooms super clean"

"We stayed at Best Western downtown Gatlinburg. It was very clean and maintained. Staff were very friendly and the breakfast was good! I liked the convenience of being within walking distance to every thing downtown! We will be coming back!"

"Had flights delayed and got stuck in knoxville. Staff came and got me at 2am. Was a quick stay but got a good night rest."

"First, they give me my keys to a room that was already occupied. We walked in on a mom and two kids. Went back downstairs. Management apologized and then set me up with a new room. We get in and the room smells like the home of a chain smoker. I have asthma and could barely breathe. Went back downstairs and they set me up with another room. This room was fine. Next day we go and do our plans and then when we come back our keys didn’t work. Had to go back downstairs again and have management come...

"I made my reservation online and never read that they didn't accept dogs. The person at the front desk wasn't friendly and didn't give me any options."