"Excellent property! Clean, great location, wonderful and friendly staff. Property provided birthday packages that helped my mom feel extra special when we arrived to the room decorated and a handwritten note from the staff. Great touch! Does not have air conditioning (that the US is used to), only a fan and ability to open windows. Wasn’t an issue but something to think of if it’s in summer months and hot."

"Very convenient location. Nice room and breakfast"

"My stay at the Apex Waterloo Place Hotel was one of the worst hotel experiences I’ve had in a long time. This hotel should not be rated four stars, and it certainly should not be presented as a luxury property. The problems started with housekeeping. They failed to remove the trash from my room and left behind cups from the café. At the same time, they took away soap that I had specifically requested to keep. And everything was filthy. The walls are unbelievably thin. I could hear people in...