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"We were very disappointed when we checked in on May 8th, that the room and recorded preferences were not available and was not confirmed. As a senior and disabled couple, this was very stressful. We had to ask to speak to the manager. I even called the hotel directly on Monday, May 5, to see if the details and requests were confirmed and they agreed. Finally after a long wait we got a room near the elevator and the room was very clean.! We used the pool which was a large size and close to the elevator. Also, when we checked out the price that Expedia had confirmed was not followed up at the hotel and instead we’re charged a higher price. We highly recommend the wonderful staff that were very kind, welcoming and helpful. The security guard help us with our disable parking and went the extra mile. Our two evenings were spend in the hotel dining room Thirty and the food was amazing and very delicious.. The dining room Thirty staff were very helpful and professional. We didn’t want to eat anywhere else. Overall I would return to this hotel. "

"it is a great central location"

"Dear Expedia, The property was nice . However due incomplete information between hotel and Expedia and not mentioning exact cards for deposit hold at check in while booking at Expedia led to troubles at check in . The Expedia mention that hotel May charge hold deposit . But do not mention the exact amount the hotel keep for deposit at check in. And different amount with different cards like debit and credit. "

"Nice hotel in a great location. They gave us a discount on the parking and let us keep our car there for a few extra hours after we checked out with no addition charge. "

"Location was great. Easy to walk to Union Station via the underground 'Path'. There was a subway station directly below the property. Very convenient. "

"Excellent "

"Excellent, accommodating management."

"Will be back"

"Lily at the front desk was super friendly and accommodating. We were there for our father's 85th birthday and when she saw that we were entertaining, she upgraded our room so that we would have more room to visit. She did everything in her power to ensure we were happy and comfortable. "