Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We are just home from our stay at Hale Kamaole. We started out in unit 333 and after two weeks moved to unit 268 for a third week. We found unit 333 acceptable and well equipped. Our stay in 268 did not start well, we were unable to get into the unit until after 7pm as the code we were given was not correct. The office had closed, the contact number in our reservation was not answering, it was finally the on-site security person that assisted us to get in by contacting the unit supervisor. We also had an incident with the code on the day of departure, the code no longer worked at about 9am. Thankfully, we still had one person in the unit who was able to let us in, otherwise we would have been locked out! On the plus side, unit 268 is a great location to view of the sunset. On the negative side however, the unit was not well kept. Most significantly the carpets were filthy, they were heavily stained, very dusty along the walls and not well vacuumed. There were dead insects in several places along the baseboards, a game piece (from previous occupants) under the tv cabinet, a dryer sheet under a side table, all from the outset; all signs of inadequate cleaning between clients. The outdoor carpet on the deck was torn through by old age and friction from the chair legs, it needs to be replaced.I think unit 268 has great potential, but it needs significant TLC. The carpets need to go! We didn’t raise our concerns when we were staying there as we decided just to tolerate it for the week. We would not however choose that unit a second time and in my opinion it drags down the whole complex when it is not adequately maintained. We visited other units we found to be very well maintained and updated. I offer this feedback in the hopes that you address the issues we experienced with unit 268. I’d like to add that the complex, Hale Kamaole is well situated in South Kihei.