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Urban by CityBlue, Kigali, Rwanda

4.0 star property

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Photo gallery for Urban by CityBlue, Kigali, Rwanda

Exterior
Terrace/patio
Lobby
Minibar, in-room safe, desk, blackout drapes
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Air conditioning
  • Housekeeping
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Signature Suite

Minibar, in-room safe, desk, blackout drapes

Signature Suite

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 61 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Refrigerator
TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Hair dryer
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Map
KN 51 St, Kigali, 5230

What's nearby

  • Kigali Heights - 5 min drive - 3.0 km
  • Kigali Business Centre - 5 min drive - 3.0 km
  • University of Kigali - 5 min drive - 3.0 km
  • Kigali Convention Centre - 5 min drive - 3.4 km
  • Nyamirambo Stadium - 6 min drive - 4.9 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 19 min drive

Restaurants

  • ‪Executive Lounge - ‬2 min drive
  • ‪DownTown - ‬12 min walk
  • ‪Makfast - ‬16 min walk
  • ‪Motel Héllenique - ‬4 min drive
  • ‪Fusion Restaurant - ‬8 min walk

About this property

Urban by CityBlue, Kigali, Rwanda

Upscale hotel near Kigali Convention Centre
Take advantage of a free daily manager's reception, a rooftop terrace, and a coffee shop/cafe at Urban by CityBlue, Kigali, Rwanda. The on-site international cuisine restaurant, The Bistro, offers breakfast, lunch, and dinner. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • A porter/bellhop, a 24-hour front desk, and an elevator
  • A TV in the lobby, coffee/tea in the lobby, and tour/ticket assistance
  • Guest reviews say good things about the overall condition
Room features
All guestrooms at Urban by CityBlue, Kigali, Rwanda include perks such as furnished balconies and air conditioning, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Rainfall showers, free toiletries, and hair dryers
  • 32-inch TVs with premium channels
  • Refrigerators, electric kettles, and daily housekeeping

Languages

English, French, Swahili

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Sky Lounge
  • The Bistro

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Mosquito nets
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Urban CityBlue Hotel Kigali
Urban CityBlue Hotel
Urban CityBlue Kigali
Urban CityBlue
Urban CityBlue Rwanda Hotel
Urban by CityBlue, Kigali, Rwanda Hotel
Urban by CityBlue, Kigali, Rwanda Kigali
Urban by CityBlue, Kigali, Rwanda Hotel Kigali

Frequently asked questions

Is Urban by CityBlue, Kigali, Rwanda pet-friendly?

No, pets are not allowed at this property.

How much is parking at Urban by CityBlue, Kigali, Rwanda?

Self parking is free at this property.

What time is check-in at Urban by CityBlue, Kigali, Rwanda?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Urban by CityBlue, Kigali, Rwanda?

Check-out is at 10 AM.

Where is Urban by CityBlue, Kigali, Rwanda located?

Situated in Kigali, this hotel is 0.7 mi (1.2 km) from Union Trade Center and within 3 mi (5 km) of Ntarama Church and Gikondo Market. Club Rafiki and Kigali Business Centre are also within 3 mi (5 km).

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Urban by CityBlue, Kigali, Rwanda Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 44 out of 96 reviews
Rating 8 - Good. 35 out of 96 reviews
Rating 6 - Okay. 6 out of 96 reviews
Rating 4 - Poor. 4 out of 96 reviews
Rating 2 - Terrible. 7 out of 96 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10

Nice hotel for an overnight stay the restaurant had many options.
Stayed 1 night in Mar 2025

10/10

It was a good short stay

8/10

Good location close to the city. Very polite and welcoming staff. Good sized rooms and a pleasant rooftop restaurant.
Stayed 7 nights in Dec 2022

10/10

Urban by CityBlue in Kigali was a great stay! It is centrally located in a very walkable and safe area of Kigali. It is in close proximity to great restaurants and coffee shops as well as close enough to the downtown area to get there easily but far enough away to be quiet. Yet, it also has its own excellent restaurant with amazing views of the city. The staff was excellent and extremely responsive. The room was cleaned exquisitely each day, the water was powerful and hot, room service prompt, and the breakfast good.
Stayed 10 nights in Sep 2024

10/10

Excellent!
Stayed 2 nights in Aug 2022

10/10

This is simply the best hotel in its category in Kigali. Modern, very clean, massive rooms, all facilities and in a good location. I highly recommend this hotel and do not even bother looking for another place to stay. Rooftop restaurant has amazing views and offers fantastic range of top dishes and wines. Enjoy!
My room
Sunrise view from restaurant
Stayed 1 night in Aug 2023

10/10

Urban by CityBlue, Kigali, is located near the city centre. The room is large and the bed can fit 2-3 people. Daily room service is provided. The hotel staffs were very friendly. The hotel restaurant has a lot of food options to offer.
Stayed 10 nights in Apr 2023

10/10

Booking my mum’s & my stay at this boutique hotel was the best decision we made in terms of our entire trip to Kigali. The staff are so professional; approachable & friendly. Our room was huge & felt like home right from the get go. The restaurant upstairs serves delicious meals & has beautiful views of the city.
Stayed 4 nights in Jul 2022

8/10

When I arrived my first room was downstairs on the 1st floor. It felt like I was in a dungeon. The Wi-Fi didn’t work, it felt closed in somehow. But, as soon as I mentioned my dissatisfaction w the room I was moved right away to a room on the 3rd floor. The rooms are spacious. Housekeeping is fantastic. The bathroom is humongous, and the staff’s incredible! One complaint is that carpet in both rooms needs to be changed. I wore shoes the whole time because I didn’t want to walk on it.
Stayed 8 nights in Sep 2023

10/10

I really enjoyed staying here with all the comforts after weeks in small towns and days of hiking trails in national parks. Will always remember this place!
Stayed 2 nights in Mar 2024

10/10

Stayed 5 nights in Sep 2023

10/10

Stayed 2 nights in Aug 2023

10/10

It was a good stay
Stayed 2 nights in Aug 2023

6/10

Stayed 1 night in Jun 2023

10/10

Stayed 2 nights in Jun 2023

8/10

The elevator was broken the entire time.
Stayed 8 nights in Mar 2023

10/10

Staff was amazing hotel was very clean and location was close to a lot of amenities would definitely book a stay here again.
Stayed 7 nights in Oct 2022

8/10

Nice boutique hotel. Rooms are spacious and comfortable. Staff are friendly and helpful. Breakfast is good. Location is good, walking distance to town.
Stayed 2 nights in Sep 2022

8/10

Personale cordiale
Stayed 4 nights in Aug 2022

10/10

Stayed 1 night in Aug 2022

8/10

Rooftop restaurant and also topography of the place.
Stayed 4 nights in Apr 2021

10/10

My stay was amazing! All staff from reception, housekeeping to tje restaurant was very attentive and helpful
Stayed 7 nights in Jan 2021

8/10

Stayed 2 nights in Dec 2020

4/10

The Urban is a good boutique hotel but lately the housekeeping staff has been Slacking in their duties. Management needs to ensure the staff deliver in their duties. Never take repeat customers for granted. Always respond to issues raised.
Stayed 2 nights in Dec 2020

8/10

Everything was great, The hotel is really comfortable and clean. The only complaint is the Wifi. Kigali has pretty good internet but this hotel it is nearly unusable. If you're in the city for business maybe re-consider or bring along a hotspot.
Stayed 10 nights in Dec 2020