"Staff need to be present at night"

"I booked a room throught the app and at paying for the booking, they dont tell you that this Motel 6 charges you $down for a room when you check in. The Lobby never gave me the room key & to top it off, the Lobby personal marked me as no show, so I lost my money, slept on the street and the app couldn't help me because of this. First experience booking through the app and last. Not satisfied on the lack of information and lack of understanding & lack of help! To anyone who books at this Motel 6...