"We made reservations way in advance. Our flight was delayed. I called and told them that. When i got there they had overbooked. They gave us a room on the first floor with and alley view and a musty smell. I woke up all stuffed and could barely breathe. They gave us a new room. They said they checked the toom 1115 to see if there was a problem. They claimed there was none. I asked why after I called they didn't hold our room. They said the only assign rooms when you check in. Ive never heard...
"We made reservations way in advance. Our flight was delayed. I called and told them that. When i got there they had overbooked. They gave us a room on the first floor with and alley view and a musty smell. I woke up all stuffed and could barely breathe. They gave us a new room. They said they checked the toom 1115 to see if there was a problem. They claimed there was none. I asked why after I called they didn't hold our room. They said the only assign rooms when you check in. Ive never heard...
Stephen