رحلات استجمام في كيسان من SAR 1,623

Great rooftop restaurant and the view

This was the worst hotel choice and the most disappointing customer service experience I have ever had. The biggest issue was not only the refusal to change my reservation dates, but also the complete lack of empathy and accountability. After contacting both Expedia and the hotel several times, each kept referring me to the other. Expedia confirmed that the hotel had rejected my request, while the hotel denied being contacted. I even have a screenshot from Azra, the Cluster Reservation Agent, stating that Expedia never contacted them, which directly contradicts Expedia’s information. I was not asking for a refund, only a date change due to circumstances that made my trip impossible. Every other hotel I had booked for the same trip showed flexibility and offered a solution. This hotel refused. Having lived in Istanbul for five years, I know the warmth and hospitality the city is known for. Sadly, this hotel showed none of those values. I felt that keeping my payment was more important than treating a guest fairly. I WOULD NEVER RECOMMEND THIS HOTEL . A hotel’s true quality is shown when problems arise, and this team failed to provide even basic customer care.

Our stay was excellent from start to finish. The hotel is in a perfect location, making it very convenient to explore the area. The cleanliness was outstanding, everything was spotless and well maintained. The staff were incredibly friendly, professional, and always willing to help with a smile, which made us feel very welcome. The rooms were comfortable, quiet, and well equipped, and the overall atmosphere was fantastic. The only small point for improvement would be the breakfast. While it was acceptable, it could offer a bit more variety and higher quality. However, this was a very minor issue and did not affect our overall experience. We truly enjoyed our stay and would definitely recommend this hotel to anyone looking for a clean, comfortable, and well located place with exceptional service. We will happily stay here again.

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