"Main issue was the hotel wouldn't store our luggage for us upon checkout. This forced us to get an expensive third party luggage option on short notice (we had a ferry to catch). They said their luggage room was full due to cruise passengers. I've never had a major hotel give this rationale before or not being able to hold our luggage. They also forgot to refresh our towels after we asked them to. Would only stay here again if it was the last option in the area."