"We have no hot water, our TV didn’t work, the carpet in our room was wet and they had a fan drying it when we came in. We were told that Room should’ve never been rented out. I made my reservations well in advance. I asked staff multiple times for help to no avail. The hot tub was so disgusting that it was cloudy and had a foam on top of it. The pool did not heat. And we were never told about that. We literally bought swimsuits to go swimming there."