"Overall, the staff and hotel amenities were amazing and we really enjoyed our stay. However, the cleanliness of the resort had much to be desired. In our first room, there was a mineral and biofilm build up in the sink faucet, big lumps of dust covering the vents and bathroom door, a broken latch on said door, and a broken seal on the sliding door to the balcony that made it foggy. We asked to switch rooms after noticing these details on our first day. Our second room had a smaller but still...

"The windows in the suit do not have screens, and I talked to the hotel. They spent about 90 minutes in and out of the room and told me they cannot find the right size of screen for the windows. Also the carpet is very old and dirty and has a moldy and rotten smell, hurt my throat, and difficult to breath. Also all the window sills are very dirty. It is not in a livable condition. I talked to the front counter manager, and he finally go me a room on the last night. This room is a little better,...