Find hotels near Katy Trail Rocheport Tunnel, New Franklin from SAR 177

"I don’t mind that the hotel is old or under renovation—that’s understandable. The real issue is the staff, who clearly need proper customer service training. I chose this hotel only for its location and to get some rest during my trip. On my first stay, I arrived at 2:00 a.m. and ignored the receptionist’s rude attitude, assuming it was due to the late hour. However, on my return, I arrived at 5:00 a.m. and encountered the same receptionist with the same poor attitude. After waiting over three minutes at the door with no assistance, she complained when I opened it myself. When I asked for water for two rooms (six people), I was told only four very small bottles were allowed—no exceptions—so I had to drink tap water. I was also denied late checkout, couldn’t get more water, and even coffee was unavailable at 9:00 a.m. with no effort to restock. Overall, the experience was frustrating and humiliating. I would not recommend this hotel, especially if you expect basic respect and service."

"Room was clean and comfortable - staff was friendly "

"Very clean room. Great bed. Nice area to walk "

"How can I rate this, you know perfectly well they cancelled on me, didn't get to stay!!!!!!!!!! Stop sending me messages. I am more than done with expedia!"

"Left just as tired as when I got there. Was on ground floor (rm 102) heard people walking around floor above. 430am woke up by them walking (sounding more like stomping or heavy footsteps) tried to get back to sleep and couldn't. Ended up leaving 6 hours after I stopped. Waste of time and money and definitely won't be back"

"Clean room, friendly staff. The free dinner, drinks and breakfast were great! The staff was friendly, made our stay great! I would absolutely recommend this place! "

"Friendly desk staff. Dirty hallways. Smelly (weed) spaces and rooms. Bugs on the ceiling. Noisy HVAC units. "

"Wonderful.building amd food. Great hosts."

"We enjoyed our stay. The staff was very helpful. The location was good for us. Restaurants and shops were within walking distance. "