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"The room was very spacious, clean, and full of nice amenities. Nikko is such a beautiful town full of great places to see. There was a lack of communication that made the check-in process difficult."

"Rakuten villa nikko is like my dreamhouse. Everything you can possibly need are provided. The villa itself makes for a perfect vacation villa with breakfast on the lanai, beautiful TV and sofa area, wonderful setting, sauna and onsen bath. The relaxation area outside the bath smells like you are in the forest! My only complaint would be the checkin email which was never sent. As we need it to get inside the villa. If it was sent automatically, everything would be perfect."

"The hotel and staff are fine. My issue was with our particular room. It had a nice modern kitchen, with walls that were red brick, two different odd wall paper, and a beach mural. The ceiling was green with pink trim. The two twin beds were mismatched in style and height. The couches and bedding sheets were dirty with stains. As I look through their advertised rooms, I don’t see pictures of our particular room."