"We were there for 5 nights and the rooms were actually super small, totally not suitable for two people for two large suitcases. Also the hotel has over 600 rooms but only 3 washing machines. We tried using them 4 times but they were always busy with over 2 hours wait. We didn’t waste time doing laundry as we wanted to see Tokyo. Maybe the hotel should provide a laundry service? That’s the only reason why I have given it 3 stars because other then these few things the hotel was clean, staff was...

"Great experience, nice onsen."

"Breakfast was great. The room is too small."

"Our stay was great! The room was small but we knew that and made best of it. The staff was super friendly and English was great. After our check out time the hotel was at 10am and our flight at 9pm and the hotel allows you to keep your bags at the hotel after checkout so we could do a bit more exploring without having to go to the airport super early. We picked up our bags around 5pm and went off to the hotel! The hotel was in a great spot and very convenient for travel."

"Great location in the heart of Shinjuku. Very small room - just big enough for one person traveling solo. The public bath on the top floor is a big plus. I have stayed there several times now in the past 2 years."

"Room very small but still good value"

"Good place to stay. But smaller rooms."

"Polite and helpful staff, the room while it was clean its small but for japan this is normal, no smoking room but you have a smoking area close in ueno park."