2/10 Terrible
serdar
Traveled with family
11 Ram., 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIGHTMARE!!! RUN!!!
On August 13th I came to the hotel Deniz Feneri Lighthouse, to which I made a reservation several month ago. But when I arrived I was told that hotel is overbooked and my room was given to someone else. And I was offered different room, in nearby hotel instead, but was assured its going to be similar to the room I booked in the first place. I was told that this new hotel “Renaissance Blue” is also belongs to them. It was 5 min away with their golf cart. When my family and I arrived to this new property, we found out that offered room didn’t have an ocean view, for which we paid in the first place. When we complained about it, we were promised our initial room/villa in 4days only, since it was already occupied by someone else. So we agreed. After 4 days we were we brought back to “Light House”. Guess what?! We saw around 8 to 10 other families complaining about EXACTLY the same thing!!! OVERBOOKED! And management offering people their “new hotel” which is up the hill with NO OCEAN VIEW or OCEAN ACCESS.
Surprise surprise! Yet again we were placed in different room. Not the one we paid for in first place.
1. NO HOT WATER. 2. TV DIDN’T work.(When I called lobby, they sent someone, after 3 hours. Their specialist came checked cables and said that he can’t do anything about it right now, and that we have to wait) 3.Walls in living room had MOLD!!!! (See attached pictures)4.Some light fixtures didn’t work. 5. Furniture is discussing. Pic.they have here has nothing to do wt real
serdar
Stayed 7 nights in Aug 2023