2/10 Terrible
Thomas F.
21 August 2024
Disliked: Cleanliness
One of the worst traveling experience I have ever had.
Patio door was jammed so I couldn't use it. Air conditioner was broken so I had no A/C for first two days. No hot water in bathroom and kitchen sink. The floor was so dirty that walking from the bathroom to bed resulted in dirty feet. The drapes and blackout shade were rotted and one could see the sun shine through them. The decor was about 40 years old and was not as advertised. The place was so awful that we rearranged our air reservations and left a day early. I requested a refund for the day we missed and a substantial discount and partial refund for the 2 nights we stayed. I received no answer yet. The only redeeming value was that the agent at the 800 number was responsive but always was referring problems to the "local team" which was incompetent or in their other world. If I do not receive a refund, I shall report this on social media. I also have some attorney friends that will
make you wish that you had refunded the money for my stay. I am almost 84 years old and have never stayed at such a dump in my whole life. During my college years,
I stayed at some YMCA's and they were better than this.
Please let me know the status of my refund immediately.
Thomas F.
Stayed 3 nights in Aug 2024