Find all hotels by Banyan Tree in Kampung Sungai Rinching from SAR 576

"AC worked well and staff very helpful"

"hotel was in a very convinient location close to all the amneties and shopping area though i did move about alot independantly on my own also "

"My favorite place location Staff as nd service "

"Nice pool, great location, amazing breakfast buffet."

"Lovely hotel with great staff"

"Staff at check in was insistent on collecting the Malaysian Tourism Tax. When I showed them the confirmation from Expedia "If you are not a Malaysia Resident...you do not need to pay this to the hotel." The staff didn't believe me and said that the tax i paid was the Expedia platform tax. Managed to not pay the tax. I suggest for the management to review their training. It was a bad start to the hotel and their tone was very unsatisfactory. When receiving the room card, I asked if it was a king bed as that was the option i chose during the booking. The staff then mentioned that I did not book a king bed. I showed him the confirmation mail again, and he just replied "Oh we do not have available king bed" without even checking in the system. I guess he was just lazy to check and change the cards. another disappointment. Linen and sheets were dirty and you have to hold down the flush for a long time to flush the toilet. Aircon was warm in the afternoon and only got slightly cooler at about 1am till 8am. Wifi was weak at certain sports in the room, such as the toilet and near the window where the chair was located. Sound proofing was also bad. Heard slamming of doors, walking and crying babies throughout the stay of 1 night. The only positive of this hotel would be the shower. It has good water pressure and temperature. I will never return to this hotel even if it is offered to me for free."

"I cannot thank Hilton staff Ida Irdina, Clift and the concierge team for their help. During this stay, I left my injection med in fridge and left Malaysia. I called Hilton and the staff immediately found it in fridge and put it in safe chilling place. I came back today and got the med on time. Thank you so much!"

"Staff friendly, checked in online and all went quick at counter, efficient. Great lobby as well as outside relax area. Beds comfy and although bathroom small ok for the size. No disturbance from planes. And do close to the terminal, just a covered short walk Breakfast good, very long opening hrs starting at 4.00 am! Roti station outside in relax area. A group of guys (ADE)already eating bf afterwards depleted bf items by filling up take away containers, bags as well as bottles. Which some drank from to than fill them up with juices... very unhygienic. As a frequent hotel guest over the years this hotel has strived to improve and I for sure will use their services again when at KLIA2"

"Repeat stay here because of the great location and lovely staff. Highly recommended!"